Pueblo Bonito Mazatlan - All Inclusive♡

its perfect

10.0

We had an amazing time as usual. this is my absolute favorite destination and we love the staff so much. Patty the front desk manager goes above and beyond to make our stay absolutely perfect.

Lovely place, amazing staff, great experience!

10.0

This was my 4th stay at Pueblo Bonito Mazatlan, I keep coming back for a reason! The resort is lovely, rooms are clean and spacious, lobby and outside areas are well maintained, food is great, and the staff are second to none! So accommodating, friendly and welcoming! Special shout outs to: Pedro, Enrique, Gonzalo, Isai, Gilberto, Guadeloupe, Geouani, Freddi, Aaron, Sofia, Oscar, Juan, Alberto, Antonio, Jesus, Alejandro, Guillermo, Melani, Aerlie, and so many others - sorry if I missed you!! We have recommended this place to many people and will definitely return again!

Wonderful resort!

10.0

Great location! Right on the beach. Outside of busy beaches downtown

Not as described. Beware.

6.0

The website for Pueblo Bonito Mazatlan does not correctly describe the resort. There are not 5 restaurants. There are physically 3 restaurants. The buffet, Paloma becomes-Pescados - Asian Fusion for dinner. There is a picture of what Pescados used to look like on the website along with a menu. Both are not a true representation of what Pescados is now. The food is barely edible in our opinion. One dish I did try had a 225 peso upcharge for shrimp! The picture of Cilantro’s is not what the restaurant Cilantro’s looks like at the PB Mazatlan. The menu is also not correct. Angelo’s has been a staple in Mazatlan for a number of years and was very nice to dine in. The room had a coffee maker but no coffee. If you wanted coffee for the machine it was 30 pesos. No bottled water in the room. You had to ask for bottled water at the bar. No refrigerator in the room and you could not rent one from the resort. There are 2 pools but no swim up bars . The bar near each pool is stand alone. There is only a very small lounge in Cilantro’s. 4 small round tables. The tv in this area is the only tv other than in your room. No theme nights as no buffet for dinner. No entertainment. No turn down service. Shuttle service to PB Emerald Bay is not available between 1:30-4:30. Rules vary depending on who you are talking to. The staff are wonderful and the resort itself is very nice. Unfortunately there is only one set of elevators so if your room is at the other end of the resort you either have to walk down stairs to the ground floor and than walk across the grounds to the restaurants or walk approximately 800 steps to take the elevator. We have been to many hotels in Mazatlan and this one was very disappointing. We will not be coming back to this resort.

Mazatlan Gem

8.0

Pueblo Bonito Mazatlan Beach Resort exceeded our expectations. We loved the smaller resort vibe, the beautiful sandy beach, the bandas music and the exceptional staff! We had wonderful service by the pool from Richardo, Juan, Noe and Antonio. They all provided outstanding, attentive service and made us feel special like we were family. We also loved the service in the Italian restaurant from Alejandro Ibarra who was charming, funny and professional. The location of the resort is perfect. You can walk to the Golden Zone in 30 minutes or it is easy to take transportation from the hotel as well. Centro is a must-see! We loved the live music and garden restaurants in Centro. We felt incredibly safe in the tourist areas. Our only con for the resort were the beds. They were hard and very uncomfortable. Despite the hard beds, we would definitely return to Pueblo Bonito Mazatlan Beach Resort for the small resort feel and the staff!!!

some good some bad

6.0

My husband and I stayed at the Pueblo Bonito Mazatland for 12 days in March of 2026. This is a little long however there was a lot to share This is a time share we did not know this when we booked. Lets start with the good things: The service staff are wonderful the rooms are clean, the linens and towels are bright white and clean. The grounds and the hallways are clean and well cared for. The food is good however the menu never changes, the ala carte restaurants have a small menu, it’s very good food however after a few days you are eating the same thing over again. The pool bar food is just ok again very limited. The location of the hotel is great, close to the Gold Zone yet far enough away so it is less noisy. Walking distance to great restaurants and stores. However it is on a very busy street that is noisy all the time. The Bad things We booked a King Luxury suit, when we got our room we were assigned 2 beds, The front office offered us another room which was a King Jr Suit, the room was fine however when we asked about the refund from a luxury suit to a Jr suit they said if we didn’t sign for the new room immediately we would be moved back to the other room, we asked what we were signing they said we were signing an agreement that we would take the downgrade in room with no refund. Didn’t leave us with a good feeling. We felt like the front end staff were very rude and not helpful in any way. The room – a coffee pot and 2 cups no coffee? No fridge, no water you get this from the bar which isn’t an issue however different from all the other all inclusive we have stayed at. The concierge was no help at all we asked about the hotel and amenities they didn’t tell us about the restaurants where things were in the hotel, what our all inclusive included we just found out from others in the resort or by just stumbling across it. We tried to make reservation for a specific dinner, we were told they were not needed however when we arrived for the meal we were told we needed reservations. When we asked to make reservation for the Italian restaurant we were told there was nothing available for several nights however the restaurant was empty? The bed- the mattress was firm, to firm to be comfortable, they did provide us with a couple quilts to place under the sheet which helped a bit. The pillows were terrible they were all the same size about 12x12 and they were like sleeping on lumpy mashed potatoes. On the beach in front of the hotel there were bands that played music from about 2pm on, the hotel has nothing to do with this however I would assume that they could lobby to have some changes made. Same with the music from the pharmacy across the street that starts at 7am and plays until at least 10pm. We really liked the vibe of Mazatlán and the size of the resort however because of these things we will likely never stay at this resort again