Hotel Avisa Downtown♡

I would stay here again

8.0

Walking distance to water

− There were someone’s hair left in the bath tub and coffee doesn’t get served till 7 am

Right on par with expectations

10.0

It was exactly like the photos. Comfortable clean and great view.

− NA

Zjawiskowo piękne miejsce - polecam!

10.0

Musieliśmy o jeden dzień skrócić pobyt - bez proszenia się dostaliśmy zwrot odpowiedniej kwoty (nie jest to regułą - w Austrii mieliśmy sytuację losową - nagle zmarła teściowa i musieliśmy wracać z trasy do domu - właścicielka pencjonatu odmówiła jakiegokolwiek zwrotu, zwalając wszystko na Booking.com, co było abolutną nieprawdą). Duży parking w podziemiach hotelu - nie jest to regułą - najczęściej jest b. ciasno. Personel hotelu bardzo pomocny.

Guest review

7.0

− Staff was confused, booking was not accurate, and we had to pay to upgrade

Stay somewhere else - this establishment might rake you over (like they did to us). Not worth it!!!

1.0

Nice view, you pay for it.

− I DO NOT RECOMMEND THIS BUSINESS. 3 night stay over Father's Day weekend. Room was fine, nice view of the Rock. Front desk staff upon check-in was perfunctory/not welcoming and the car charger in the basement didn't work during our stay. Our main issue is the attitude of the owner and the way they handled an issue we had during our stay. If hospitality doesn't matter and you don't mind being charged a hefty chunk of change for something breaks during your stay AND IT'S NOT YOUR FAULT - then this is the hotel for you! What happened? My husband sat on the toilet and apparently leaned back too much - the tank snapped at the base, releasing all the water from the tank and flooding the bathroom. The hotel handled the whole episode terribly - with NO ONE even talking with us about what had happened. They just assumed we were at fault, that we broke the toilet intentionally. Because of the holiday weekend, the hotel was full so there was nowhere to move us that night (they suggested we could use the toilet down one floor, near the gym!). They offered another room the next day but for one more night, we decided to stay put (my husband has neurological issues so would not be able to assist packing us up and moving us, then unpacking again at the new room - it would all have been up to me). (We filled the trash can with water and flushed the toilet bowl with that - also solely up to me to do, because of my husband's handicap.) Before we had even checked out, there was an additional $400 charge to our credit card for the broken toilet (on top of the $100 deposit on our card). I repeat - no one asked us about the incident. They just assigned blame and cost to us. I talked with the hotel manager and she was sympathetic and said that the hotel owner issued the order to charge us for the incident. Some hospitality! Something like this is the responsibility of the hotel. Placing blame on us was an easy default.