Hotel Riu Palace Tropical Bay - All Inclusive♡

Guest review

7.0

Spiaggia bellissima Stanze ampie, ottima pulizia, anche 2 volte al giorno

− Personale poco cordiale Ristoranti non di gusto europeo, nonostante buona qualità Assenza di ombrelloni o supporti per ombra in spiaggia

Guest review

10.0

The whole property was beautiful and large. They had 3 pools outside and the whole sea, so can't complain about any of that. We walked out of the room and the beach was just steps away, so that was absolutely lovely. Great friendly staff and food was good. I would recommend making reservations to the other restaurants for dinner. We enjoyed some of the late shows around 9-10pm. Overall, a fantastic experience and we would highly recommend this property.

− It was difficult to find out where some of the workout classes were held at. The schedule stated aerobics and we went to the area where it should have been and no one was there. We walked around and later found out it was water aerobics so we missed the class since we did not know it was going to be in the sea.

Guest review

1.0

No help with changing my vacation dates they declined every request and yes the day where available

− Horrible communication greedy

Guest review

9.0

Excelente lugar, cómodas las habitaciones y amplias, buena comida y tranquilo para familias

− Que no había un solo ascensor, es un hotel de 3 pisos, pero para movilidad reducida o con coches es complejo

Excellent staff and lovely hotel, but room allocation and food labelling need improvement

9.0

The hotel was very good overall, clean, comfortable and in a beautiful location. The staff were the biggest highlight of the stay. They were always available, welcoming, attentive and helpful. Lorenzo, Sharon, Kevin, Stallion, Aisha and Leticia all stood out, along with the breakfast and catering staff. Aisha and Leticia were especially helpful with my mobility needs, and the hotel generally catered well for guests with mobility issues, which made my holiday much more enjoyable. The lady doing the sweet dishes in the evening was also excellent and deserves appreciation

− There were a few issues that need raising. There was a mix-up with the rooms, and I was not allocated the rooms I requested despite booking months in advance and asking for the rooms to be kept together in one block or villa. On the first night I could not benefit from the suite I paid for because it was on the second floor and I could not access it properly due to mobility issues. We had to swap the following night, and although the remaining stay was better, the rooms were still on opposite ends. I also felt there was a big difference between the pictures shown on the booking page and the room I actually received. The advertised suite pictures appeared to show three individual swimming pools, but these did not exist when I arrived. That was disappointing and not what I felt had been sold to me. The food setup also needs improvement. There was no clear halal option, and pork, meat, bread and other items were not always clearly separated. This made it difficult for guests with dietary or religious requirements. There also should be clearer vegan/vegetarian options, better labelling and separate utensils to avoid cross-contact

Guest review

8.0

La playa, el mar.

− Poca amabilidad del personal, en el trato diario A veces se olvidan de limpiar la habitación.