Super 8 by Wyndham Canandaigua♡

Guest review

2.0

Extremely poor conditions and customer service. In town for a wedding. The room had a window that wouldn’t shut and was open to the other tenants that were smoking right outside the window. Didn’t feel safe as the property appears to be housing for the homeless or disadvantaged. We didn’t stay. Spent 15 mins on property and asked for new room or refund and got neither. I will never stay or recommend a Wyndham property again! And that includes my company and work travel as well!!

Guest review

2.0

I didn’t even take my purse off my shoulder when I walked in the room. I knew as soon as I drove up to the property As soon as I walked into the room, I was like “oh no, there is no way I’m staying here!” It’s a place where you couldn’t even take your shoes off to walk to the bathroom. I don’t think Wyndham understands who is representing their property or they would pull that license. It was terrible! And it was more like an apartment than a hotel because people were actually living there. I thought I was gonna wake up chopped up and stuffed in the ice machine. It was straight out of a horror movie.

Guest review

6.0

When we arrived, the hotel was under construction. We were informed there would be no breakfast service. It would have been nice to have heard about that when I made the reservation a month ago. We were initially led to a room that stunk of mildew and was about 50 degrees. We refused to stay in that room. They sent us to another room, where neither of the lights by the beds worked (there were no plugs, the cords had been cut), using the TV was difficult and required the front desk person to come upstairs. When we needed more toilet paper, no one answered three calls to front desk. Every time we came into the hotel, one or more of the staff were standing out front smoking. Overall, very disappointed. We have stayed in that motel seven out of the past eight years and have never been dissatisfied. Until now.

Guest review

2.0

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Guest review

4.0

When we went to our room the sheets were stained, there was no place to hang your clothes. phone in room unusable to contact front desk and difficult to get room cleaned and they only did it once after promising to put us on the schedule on Monday and not cleaning until Wednesday. Nobody at the front desk in the morning to talk to. Could not use many electrical outlets because plugs would no go in or stay in. Facility needs major repairs.

A case of trying to do too much at one time and su

2.0

The truth is it’s a wonderful place to refinish and redo, but why are you doing all this major construction you probably should not be open for business certainly people who come and stay with you during this time. Will never come back again. Also, why are you renting rooms on hotels.com with a jetted tub and then you get there and find out that you don’t have any of those anymore because of the renovations. I did say one of the partially renovated rooms I guess and the TV didn’t work none of the outlets worked down the halls were all kinds of pain and different. It really was just the most awful experience and I never really bad reviews, but do yourself a favor and save yourself from ruining your business by shutting down and then reopening when it’s done Take it from me. I’ve been a creator of multi businesses that have been very successful and this is just not the way you do it.