Residence Inn Indianapolis Carmel♡

Stay away!!!

2.0

Do not stay here - it is not the typical Residence Inn in terms of cleanliness, service, or amenities. This must be a franchise! The pool is being remodeled and is not on the website saying that. Rooms are soo dated and filthy. Housekeeping came once in 7 night stay - and they just replaced towels, didn’t even make a bed. They charged $4.99 for parking and when I questioned it at check out, the employee told me “it is what it is and I’m not making any adjustments”. She refused to give me her name. I told her this place was a dump and she said “yes this hotel is a dump, but it kept you safe”. I replied, “we are in Carmel, the best city in the state in Indiana”. The only person who was service minded was Erika Y who worked the breakfast buffet. We checked out 3 days ago and still trying to reach a manager - nobody returns a call and nobody can say when a manager will be there. Marriott Corporate needs to get involved as this place is an embarrassment.

One of the worst hotels we have ever stayed in - AVOID

2.0

As a Marriott Bonvoy elite member, we were profoundly disappointed with this property. We are even more disappointed in the Marriott corporation given their lack of any response to our concerns. DO NOT stay in this hotel. From the get-go, this hotel reeks of outdated infrastructure, design and furniture. It looks like it was a nursing home converted to a hotel. Everything is dirty, the lights are dim throughout, and the furniture is chipped and old. The room was a huge disappointment. Old furniture, pillows that look and feel like they are 20 years old, and multiple dysfunctional aspects. Our bathtub did not drain. There was one remote for three televisions! When we complained to the front desk about this, their response was “oh well, people steal them sometimes.” They never replaced remotes. The carpet in the room was dirty and disgusting. I could go on and on, but I won’t. Suffice it to say this is a completely outdated, poorly upkept, and dingy hotel. And theprice point was nearly $430 per night. Absolutely unacceptable. We will now transfer all of our business to the Hyatt and Hilton brands. They at least respond when there is a major disappointment in one their properties. I have sent two messages via my Bonvoy app and have had zero response. Marriott, I hope you see this and can explain how you possibly can include this property in your portfolio. What a disgrace.

Bad state of disrepair.

4.0

The staff were friendly and helpful, but for the money paid, the room wasn’t worth it. It was in a state of disrepair- peeling & flaking plaster, torn drapes, gum in carpet, a shoe print on the bathroom ceiling where someone killed a spider. It was supposed to be serviced every other day (per their website), but never was (over a 3 day stay). I had to make multiple trips to the front desk to get supplies. Very disappointed in the stay.

Keep looking

4.0

I'm going to start with the positives of our stay and that was 2 separate employees. The first one is Lee who was at the front desk during the evening/night shift of our stay. He was so accommodating when we needed to extend our stay and was able to give us a decent price. He did this not only once , but two separate times as we were here for a baseball tournament and needed to extend the stay longer than we had planned. The other staff was Erika, who runs the breakfast in the morning. I have never seen someone in this position so efficient, kept everything stocked, was upbeat, and so kind and accommodating. One of the mornings my son came down after breakfast had been over for a good half hour. Erika, offered him some muffins and fruit that she had already put away. She was awesome. Now for the rest, this hotel is very old and is in desperate need of updates.The first night after driving 11 hours, we were put in a room that had a window air conditioner with gaps all around it. The duct tape was not doing the trick. The temp outside was in the 90's. It was so hot. I had to jimmy-rig a towel around the unit to try and keep the hot air from coming in. The same room was supposed to have a pullout couch that my 16 year old son was going to sleep in. There was only one little section of the couch in the room which was more of a lounge piece, while the actual pullout part of the couch was missing. The next evening after baseball was completed for the day, I talked to Lee and he was so apologetic , and was able to put us in another room. This room had central air and the pullout couch.I will say that the room was clean. Everything else definitely needs some updates.The towels were ratty, wallpaper was peeling off the walls, there were black spots on the ceiling in the bathroom, which i'm guessing could have been mold, and the carpets are very old throughout the hotel. This hotel also had various smells that I can't say were pleasant and depending which floor you were on, the smells were different, but again not pleasant. It was kind of bizarre. I guess since I'm on a roll I'll add a few other observations.The bathroom off the lobby was always missing toilet paper and the workout area had overflowing garbage and all used towels with nothing fresh. The pool was out of commission for maintenance or something. Well that's all I have to say. There are many hotels in the area to choose from and my suggestion is to look elsewhere.

Home After a Difficult Trip

10.0

The hotel is older and in need of a refresh, but the staff is outstanding. We were checking in at 10:00 PM on a Saturday night after a horrible three days attending to our son who was hospitalized in St. Vincent’s iCU. We were greeted by Lee who was efficient, knowledgeable, and so very warm and welcoming. Lee made us feel right at home.

Dated hotel with a great staff

6.0

We were here for a lacrosse tournament this weekend. While the hotel itself is dated and needs a facelift desperately, the staff is tremendous. Working hard to make sure they do everything in their power to keep a smile on our face. Erika, who did a great job keeping the breakfast full, went out of her way to get a different type of sweetener for my coffee from a different hotel. She didn’t need to do that. But she happily did with a smile. We don’t find these type of folks often in hospitality.