Hotels of Earth

JW Marriott Hotel Surabaya

★★★★★ JL Embong Malang 85-89, Surabaya, ID

9 guest rating· 518 reviews

The five stars

JW Marriott Hotel Surabaya holds a five-star rating in its official classification, the requirement for every property in the Hotels of Earth collection.

The service side of those stars shows in its listing: Fitness facilities, Fitness center, Swimming pool, Room service and Sauna.

Guests score it 9.0/10 across 518 reviews.

About this hotel

Luxurious 5-Star Accommodation

Located in the bustling business and shopping district of Surabaya, JW Marriott Hotel Surabaya offers a luxurious 5-star experience. The exquisite European décor sets the tone for a sophisticated stay, complemented by amenities such as an outdoor pool and a fitness centre.

Dining Variety

Indulge in a culinary journey at JW Marriott Hotel Surabaya with a range of dining options. From international dishes at The Pavilion International Restaurant to authentic Chinese cuisine at Tang Palace and Japanese delights at Imari, there's something to satisfy every palate. Don't forget to visit SBCO for a selection of sweet and savoury treats.

Convenient Services

Enjoy the convenience of 24-hour room service, free on-site parking, and car rental services at your disposal. Whether you're here for business or leisure, take advantage of the hotel's business centre, massage services at JW Marriott Health Club, and well-equipped fitness centre.

Experience luxury and convenience at JW Marriott Hotel Surabaya – book your stay now for an unforgettable experience!

Rooms & rates

Pick your dates. Prices are live, not cached.

One Bedroom Suite, 1 King Bed

Sleeps 3 · 86 m² · Extra-large double bed (Super-king size)

  • Desk
  • Air conditioning
  • Single-room air conditioning for guest accommodation
  • Bathrobe
  • Private bathroom

This double room's standout feature is the pool with a view. Offering free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bath and a bidet. The spacious air-conditioned double room offers a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, executive lounge access as well as city views. The unit has 1 bed.

Junior King Suite with Skyline View

Sleeps 3 · 48 m² · Extra-large double bed (Super-king size)

  • Desk
  • Air conditioning
  • Single-room air conditioning for guest accommodation
  • Bathrobe
  • Private bathroom

Guests will have a special experience as this double room features a pool with a view. Offering free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bath and a bidet. The spacious air-conditioned double room offers a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a seating area as well as city views. The unit offers 1 bed.

Presidential Suite, 1 King Bed; 2 Twin Bed

Sleeps 6 · 390 m² · Extra-large double bed (Super-king size)

  • Desk
  • Air conditioning
  • Single-room air conditioning for guest accommodation
  • Bathrobe
  • Private bathroom

This suite's standout features are the pool with a view and hot tub. This spacious suite is consisted of of 1 living room, 2 separate bedrooms and 2 bathrooms with a walk-in shower and free toiletries. The air-conditioned suite offers a flat-screen TV with cable channels, a washing machine, soundproof walls, a tea and coffee maker as well as city views. The unit offers 3 beds.

Two Bedroom Residential Suite, 1 King Bed; 2 Twin Bed

Sleeps 6 · 126 m² · Extra-large double bed (Super-king size)

  • Desk
  • Air conditioning
  • Single-room air conditioning for guest accommodation
  • Bathrobe
  • Private bathroom

This apartment features a pool with a view. This spacious apartment consists of 1 living room, 2 separate bedrooms and 2 bathrooms with a walk-in shower and free toiletries. The air-conditioned apartment provides a flat-screen TV with cable channels, a washing machine, soundproof walls, a tea and coffee maker as well as city views. The unit offers 3 beds.

Premium King Room with Skyline View

Sleeps 3 · 42 m² · Extra-large double bed (Super-king size)

  • Desk
  • Air conditioning
  • Single-room air conditioning for guest accommodation
  • Bathrobe
  • Private bathroom

Providing free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bath and a bidet. The spacious air-conditioned double room provides a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a seating area as well as city views. The unit offers 1 bed.

Three-Bedroom Residential Suite - Executive Lounge Access

Sleeps 2 · 192 m² · Extra-large double bed (Super-king size)

  • Desk
  • Air conditioning
  • Single-room air conditioning for guest accommodation
  • Bathrobe
  • Private bathroom

This spacious suite consists of 1 living room, 3 separate bedrooms and 3 bathrooms with a walk-in shower and free toiletries. The air-conditioned suite provides a flat-screen TV with cable channels, a washing machine, soundproof walls, a tea and coffee maker as well as city views. The unit offers 5 beds.

Premium Double Room with Two Double Beds and Skyline View

Sleeps 3 · 42 m² · 2× Twin bed

  • Desk
  • Air conditioning
  • Single-room air conditioning for guest accommodation
  • Bathrobe
  • Private bathroom

Guests will have a special experience as the suite features a pool with a view. The air-conditioned suite features 1 bedroom and 1 bathroom with a walk-in shower and a bath. The suite provides a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a seating area as well as city views. The unit offers 2 beds.

Twin Room with City View

Sleeps 3 · 42 m² · 2× Twin bed

  • Desk
  • Air conditioning
  • Single-room air conditioning for guest accommodation
  • Bathrobe
  • Private bathroom

The pool with a view is a top feature of this twin room. Offering free toiletries and bathrobes, this twin room includes a private bathroom with a walk-in shower, a bath and a bidet. The spacious air-conditioned twin room offers a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a seating area as well as city views. The unit has 2 beds.

Executive Room, 2 Double Beds

Sleeps 3 · 42 m² · 2× Double bed

  • Desk
  • Laptop-friendly workspace
  • Air conditioning
  • Bathrobe
  • Private bathroom

<p><strong>2 Double Beds</strong></p><p>452-sq-foot room with city views </p><br/><p><b>Relax</b> - In-room massage available</p><p><b>Internet</b> - Free WiFi </p><p><b>Entertainment</b> - 48-inch LCD TV with premium channels</p><p><b>Food & Drink</b> - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service</p><p><b>Sleep</b> - Pillowtop bed, premium bedding, a down duvet, blackout drapes/curtains, and turndown service </p><p><b>Bathroom</b> - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead</p><p><b>Practical</b> - Desk, safe, and free newspaper; rollaway beds (surcharge) and cribs (free) available on request</p><p><b>Comfort</b> - Fresh bed sheets (on request), air conditioning, and daily housekeeping</p><p><b>Accessibility</b> - Lever door handles</p><p><b>Eco-friendly</b> - Energy-saving switches, recycling bin, and LED light bulbs</p><p><b>Need to Know</b> - Housekeeping on request</p><p>Non-Smoking</p><p>Connecting/adjoining rooms can be requested, subject to availability </p>

Room, 2 Double Beds

Sleeps 3 · 42 m² · 2× Double bed

  • Desk
  • Laptop-friendly workspace
  • Air conditioning
  • Bathrobe
  • Private bathroom

<p><strong>2 Double Beds</strong></p><p>452-sq-foot room with city views </p><br/><p><b>Relax</b> - In-room massage available</p><p><b>Internet</b> - Free WiFi </p><p><b>Entertainment</b> - 48-inch LCD TV with premium channels</p><p><b>Food & Drink</b> - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service</p><p><b>Sleep</b> - Pillowtop bed, premium bedding, a down duvet, blackout drapes/curtains, and turndown service </p><p><b>Bathroom</b> - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead</p><p><b>Practical</b> - Desk, safe, and free newspaper; rollaway beds (surcharge) and cribs (free) available on request</p><p><b>Comfort</b> - Fresh bed sheets (on request), air conditioning, and daily housekeeping</p><p><b>Accessibility</b> - Lever door handles</p><p><b>Eco-friendly</b> - Energy-saving switches, recycling bin, and LED light bulbs</p><p><b>Need to Know</b> - Housekeeping on request</p><p>Non-Smoking</p><p>Connecting/adjoining rooms can be requested, subject to availability </p>

Amenities

  • Free WiFi
  • Outdoor pool
  • Pool with view
  • Swimming pool
  • Fitness/spa locker rooms
  • Spa/wellness center
  • Sauna
  • Fitness classes
  • Fitness facilities
  • Free Parking
  • Accessible parking
  • Valet parking
  • Breakfast in the room
  • Breakfast takeaway containers
Show all 96 amenities
  • Restaurant
  • Bar
  • Screens / Barriers between staff and guests for safety
  • Snack bar
  • Air conditioning
  • Sun loungers or beach chairs
  • 24-hour front desk
  • Business center
  • Mobile app for room service
  • Room service
  • 24-hour security
  • Non-smoking rooms
  • Family rooms
  • Airport shuttle (additional charge)
  • Access to health care professionals
  • Aerobics
  • Airport drop off
  • Airport pick up
  • ATM/cash machine on site
  • BBQ facilities
  • Car hire
  • Cashless payment available
  • CCTV in common areas
  • CCTV outside property
  • Cleaning standards that are effective against Coronavirus
  • Coffee Shop on site
  • Concierge service
  • Contactless check-in/check-out
  • Daily housekeeping
  • Delivered food - securely covered
  • Designated smoking area
  • Dry cleaning
  • Evening entertainment
  • Face masks for guests available
  • Facilities for disabled guests
  • Fax/photocopying
  • Fire extinguishers
  • First aid kit available
  • Food delivered to guest room
  • Fruits
  • Garden
  • Guest room sealed after cleaning
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Hot tub/Jacuzzi
  • Indoor play area
  • Ironing service
  • Key card access
  • Kid meals
  • Kid-friendly buffet
  • Kids' club
  • Laundry
  • Laundry washed per local authority guidelines
  • Lift / Elevator
  • Live music/performance
  • Luggage storage
  • Massage services
  • Meeting/banquet facilities
  • Nightclub/DJ
  • Physical distancing in dining areas
  • Physical distancing rules followed
  • Picnic area
  • Private check-in/check-out
  • Process in place to check health of guests
  • Property cleaned by professional cleaning companies
  • Safety deposit box
  • Sanitized tableware & silverware
  • Security alarm
  • Shared lounge/TV area
  • Shared stationery like menus, pens are removed
  • Shuttle service
  • Shuttle service (free)
  • Smoke alarms
  • Soundproof rooms
  • Special diet menus - on request
  • Staff adhere to local safety protocols
  • Steam room
  • Sun terrace
  • Thermometers for guests provided by property
  • Wine/champagne
  • Yoga classes

Location

© OpenStreetMap contributors

JL Embong Malang 85-89, Surabaya, ID

Check-in
from 02:00 PM to 12:00 AM
Check-out
until 12:00 PM

What guests say9518 reviews

+ Outstanding food quality+ Exceptional serviceSome signs of wear in the roomMinor issues with soundproofing
Cleanliness8.2
Service9.2
Location9.2
Room Quality8.2
Amenities9.2
Value for Money9.2

The breakfast is great they have very good waffle and fresh juice as well, didn’t manage to try them all as to many 😬

8.0

The breakfast

The room are bit small

Ernawati · SG · 2026-07-21

A wonderful hotel in every way! Great location, immaculate rooms, and an incredible breakfast spread. The staff was alwa

10.0

Very good value, clean and comfortable.

Nothing

Matalia · ID · 2026-07-07

Guest review

10.0

Great breakfast Kind service

Pasquale · IT · 2026-07-05

Hotels of Earth · questions

Is JW Marriott Hotel Surabaya really a five-star hotel?
Yes. Its own classification data carries five stars; that rating, not a style label, is what puts a property in this collection.

Good to know

A deposit may be required at the property.

Parking

Free private parking is possible on site (reservation is not needed).

Internet

WiFi is available in all areas and is free of charge.

Children and extra bed policy

Children of any age are allowed.

Children up to and including 2 years old stay for free when using an available cot.

Children up to and including 4 years old stay for free when using an existing bed.

You haven't added any extra beds.

Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Pets

Pets are not allowed.

Groups

When booking more than 9 rooms, different policies and additional supplements may apply.