Staybridge Suites Colorado Springs North by IHG♡

Great hotel great value in great location!

10.0

Beautiful setting in the mountains, large clean rooms with full kitchen fully stocked with all supplies. Hot breakfast daily and at happy hours. Convenient to all major tourist attractions we went to.

Stay far away from this dump

2.0

I have no idea how this hotel is rated so highly here. My wife and I tried to stay at this location for a family event. The service and the hotel were just plain bad. The front desk clerk literally rolled her eyes at my wife when we first got there, and things only got worse from there. They were doing renovations -- replacing all the doors -- while still operating the hotel. The room we were assigned smelled like it was on fire (due to the construction), along with the entire hallway. I have asthma and allergies and couldn't stay there. To their credit, the front desk clerk and manager tried to find another room for us, but that one smelled like mold, so that one didn't work either. We ended up getting another hotel altogether, which made for a stressful night but was well worth not staying there. Other family members who stayed at the hotel had bad experiences -- holes in the doors so people could see inside, workers coming into rooms unannounced and being rude when questioned, and parts of the hotel (the basement or "1st floor") smelling like a combination of "cats and vomit." And the place isn't even cheap! Stay far, far away from this dump.

Stay elsewhere.

4.0

We typically love to stay at Staybridge inn suites but this one just did not live up to the Staybridge name. Our stay was five nights. We were given a handicap room on the first floor which was fine. We asked the person at the desk where the ice was, she wouldn't tell us - she's like well there's an ice maker in your freezer in the room. And we're like okay. So we walked in first thing we noticed was a smell like vomit. The freezers ice maker didn't have an ice bin, so my husband went back down that ask for ice bin and was giving a metal bin that was much too large to put under the ice maker. So I had to use one of the cereal bowls in the room to try to catch ice. Next let's move on to the bathroom, it was a handicap bathroom and it had a bowed shower curtain. But the unit itself was rectangular had a 1 inch lip on it and so no matter how you fussed with the shower curtain you could absolutely not keep water from going all over the floor. The lighting in the bathroom was so dim it was almost night light quality. Housekeeping is every other day, which is fine, but there was no extras left like makeup packets or even toilet paper, we had to constantly go down for other supplies that should have been standard stocked when tidying up a room. The breakfast was basic and no variety, it was the same all five mornings we stayed. The lady at the breakfast area struggled to keep up and a lot of things were empty and not replaced in a timely manner. Evening reception- we attended on Wednesday. They offered macaroni and cheese and macaroni and some type of meat, maybe goulash, and they have a huge bin of salad. We got there about 15 minutes after it started and there was the smallest bottle of ranch dressing available for this huge bin of salad. Well, needless to say it was almost gone when we arrived. We asked for more and the lady said no that's all they had. Over flowing trash cans and no one to attend to them. The hot tub was out of order and it looked like it had been for some time as it was absolutely no water in it at all. The pool is outside and is not heated- it was very cold. There were towels available in the pool area and plenty of seating. This Staybridge is in need of major improvements.

Outdoors needs serious help

8.0

We always stay here when we come thru for work. We love it when we find a place that's clean and looks good, feels like home away from home. However this last time we was there, the outdoor looked abandoned. Bushes need a good trimming, can't really walk on the side walk with out snagging on them, grass not mowed, garbage under the tree. Usually we noticed when they stop doing the outside, the inside goes down as well.

Guest review

5.0

− Dogs in hotel bad food

REMARKABLE, NEWLY RENOVATED, QUIET AND BEAUTIFUL GETAWAY!!!

10.0

From the moment we were checked in by the front desk assistant manager Jordan, we were made to feel most welcome! It was immediately apparent that this property had undergone an extensive renovation from our previous stay a few months prior as the hotel sparkled brilliantly from the front lobby throughout the hallways and exquisitely displayed two-bedroom suite we enjoyed with the most breathtaking mountain view and scenery you will ever find! The personal touch and family atmosphere was apparent throughout our 4-day staycation. General Manager Scott Duarte is not just a figurehead but is immerses himself in hands-on duties that includes taking out the hotel trash and helping guests with whatever issues and questions they have. Many hotels advertise “Pet Friendly” but his hotel truly shows love and appreciation towards your pets and loves on them as if they were their own. Our Westie definitely appreciated the love and attention he received! We desperately were in need of quiet and relaxation during this staycation and we definitely got both during our stay here. We HIGHLY HIGHLY HIGHLY recommend this absolute treasure for a getaway!