Oudtshoorn Inn Hotel♡

Guest review

7.0

Venue is central and save.

− Some rooms is not equipped with bar fridges. Some air-conditioning not in working condition.

Guest review

8.0

Privacy and cleanliness

− No mats on floor in room.

Terrible, depressing experience. Would not recommend.

1.0

The kitchen staff were very friendly and went the extra mile.

− False advertising on the webisite. Our stay was also unfortunately affected by several maintenance and service issues. One evening, while attempting to open the room door from the inside, the door handle detached completely. Maintenance was called to repair it. The maintenance staff member who attended appeared to smell of alcohol and advised us not to use the additional security latch rather than addressing the underlying concern. Later, a blocked drain in another family member's room resulted in a cigarette butt coming up through the shower drain while a child was being bathed. When the issue was reported, it was implied that the occupants may have been responsible, despite them being non-smokers. This interaction was handled poorly and caused unnecessary frustration. The room change offered as a solution led to further inconvenience, as the replacement room also had issues, requiring a second room move. No hot water available in the third room that was moved to. While some staff members were friendly, the number of maintenance problems, the condition of the rooms, and the handling of guest concerns fell below expectations and negatively impacted our stay. The tennis courts and putt putt facilities were unusable and the place was specifically chosen for the facilities for the kids to use.

We loved our stay as it was comfortable and accommodating for the 21 nights spend.

8.0

We were greeted by friendly personnel and I picked the wrong room without a hairdryer and shaver. Overall, the reason for the accommodation was to attend a special birthday party of my sister-in-law, as other B&Bs were too expensive with limited rooms. We also did not make use of the pool as the engagement was in the afternoon at another restaurant and we had to leave early on Sunday morning. We will try to use it on the next occasion when visiting again.

− As confirmed, the room's view was not what I expected. I requested for 2 rooms with breakfast included, but unfortunately, it was not included, which was a bit disappointing, and we had to have breakfast somewhere else in town. Booking.com should confirm the hotel accommodation to request if breakfast must be included or not.