Clarion Collection Hotel Principessa Isabella

Three star at best with 4 star prices

4.0

The only positve thing to say about this property is its location. The rest was very poor. The property facilities ,rooms , bathrooms, reception , people are aged and indifferent. Not attentive at all. Bathroom is a disaster, breakfast is extremely poor only basic and average quality. Personel was grumpy and obviously not enjoying their job, only smiling persons were the cleaner and the handyman. What is surprising is that ths property receives some excellent reviews, this should ring the bells to trip advisor to look into it. Look elsewhere.

Amazing hotel with wonderful Italian breakfast

10.0

The room is very cozy, I have traveled with my mother and there is an optional for single beds. The location is very good, you can walk to Fontana di Trevi, just 1 mile or take bus two blocks from the hotel. The breakfast is wonderful with fruits, traditional Italian drives and the staff is very polite and halpful, mainly Elena, she is responsible for organizing the breakfast and during everytime she is looking is you need something. She was very attentive every days!.

Not a 4 star hotel

6.0

This hotel has a lovely exterior, and is a fairly good location for walking to several main tourist attractions. The rooms are decent size, and the showers were good with a heated towel rack. The free breakfast is helpful to have, but the food quality was pretty awful. The bread was stale, and a lot of the food looked like it had been sitting out for way too long (not fresh at all). The scrambled eggs were inedible, and the breakfast attendant let her black hair strands get into the eggs, so I could not eat them. On top of that, she was incredibly rude to me, and very unprofessional. I attempted to fill up my water bottle at the aqua dispenser, and she yelled at me and proceed to grab my bottle from my hand to fill it up at the kitchen tap instead. Very unnecessary behavior in my opinion, especially considering that it was a water station! How ridiculous when there are fountains all around the city; and she was acting like it was so taboo for me to put water into a reusable bottle. She should learn how to have better service standards, and should treat every guest equally with respect, not just the native Italian speakers. The walls were also so incredibly thin. You can hear everything, and it makes it very hard to sleep. I unfortunately had to listen to the couple next to me getting intimate at 2am and let me tell you…it was VERY loud, almost like we’re sharing one room. The beds were hard as a rock, with very uncomfortable sheets. This is by no means a 4 star hotel, a 3 star hotel at best. It seems that this hotel is geared more towards servicing Italians, and I did not find that I was treated well as a tourist. I personally would not recommend this hotel to others.

Average at best

6.0

Fridge didn’t work, bathroom too small and dangerous with corner opening shower door and slippery floor. The bed was hard and uncomfortable. There was no air conditioning, had to open the window in autumn as it was stuffy. The staff were friendly though and helpful.

Guest review

2.0

Carece de rampa para personas con limitaciones físicas. Personal poco amable y poca educación en atención al público. Las habitaciones tienen ventanas que dan a áreas con ruido

Lugnt läge

6.0

Jag tycker om gamla klassiska hotell eftersom de har en nedärvd ambition att göra gott för sina kunder. Efter en tråkig start bättrade sig hotellet och blev både trevligt och acceptabelt. Personalen sätter en så tydlig standard. Frukosten är okej men inte perfekt.