101 Hotel, a Member of Design Hotels♡

First Visit to Reykjavik - Ill be Back

10.0

Great location for city vibe - lots of good bars and restaurants - very convenient to the waterfront - will do it again

Great location terrific front desk staff

10.0

We want to begin with the staff and a special recognition of Johanna, she is very cheerful and extremely helpful. Will do just about anything you ask her to do. You must realize that summertime is the busiest time here in Iceland and the staff does their very best to assist you. Yes it’s a little bit noisy but you’re in downtown Reykjavík. So use earplugs and yes, it does stay light for an extended period of so bring a blindfold. The staff is helpful with regard to arranging taxis. They also have service which you can pre-book to pick you up at the airport. We found it to be excellent and seamless. As for breakfast once again, it’s Iceland and things are expensive. But the offerings here at the hotel are varied and delicious. The cost isn’t cheap but then again nothing in Iceland is cheap.

Lovely stay at 101

8.0

The hotel was fabulous beautiful large rooms and great staff especially Ana who made our stay super comfortable with all her inputs and help getting around but mostly because of her warm disposition and help fullness . The only issue with the hotel was that in summer the summer never sets and the lack of proper curtains made it almost impossible to sleep comfortably so we were up at 6 am almost everyday and couldn’t sleep till late in the night as it was always light outside .

Poor experience and not customer service oriented

4.0

Information given by the hotel staff was poor during the check in. My loyalty program was not appreciated and no indication for an upgrade or additional members benefits were offered. I specifically chose this hotel due to loyalty program and paid enormous amount of money for this less-than-average hotel experience. On top of this all, they only served a cold breakfast, so we decided not to use their services. They also charged 18% for room service which I thought was way too much. All in all, poor experience and will not be coming back. I think Marriott program should also reconsider this hotel. Other Design Hotels have treated me much better including all the benefits of a program.

A Design Hotel with minimalist service & amenities

2.0

I was prepared to forego many of the benefits of my Titanium Bonvoy status at this Design Hotel, a group that is independent of Marriott but awards Bonvoy points, nights stayed & complementary upgrades based on availability. We were clearly told that breakfast is never included. However, we found that the service & amenities provided here were unacceptable, regardless of one’s loyalty program or status. Design over function is unfortunately a priority at this property. The hallways are painted dark with minimal lighting- a safety risk especially when navigating steps. The electrical outlets in our room were illogically placed, for example with 2 on one side of the bed, and none on the other side. There was no bedside lighting. There was insufficient drawer & storage space, & the closet consisted of a free standing rack in an alcove. Our room was equipped with a capsule coffee machine, but no cups, sugar or milk were provided in the room. This required that I obtain cups from the bar & additionally ask for new capsules every day, as they were not provided by housekeeping. The television was streaming only- no local or cable channels, which was disappointing. The towels were old, frayed, stained & didn’t smell clean, until I complained, & were provided with towels that were slightly newer. There was no body lotion provided- a staple in most hotels. When I inquired, the response was: “No, we don’t provide lotion.” No apology. There were no bathing amenities next to the footed bathtub. The set provided for the room was glued to the shower wall, certainly not within proximity to the bathtub to use. Some days, our wastebaskets were not emptied. One of the worst offenses was that our sheets had not been changed after 4 nights. When I complained, the front desk employees were surprised & had the room serviced immediately while we waited in the lobby for an hour with complementary glasses of wine. That inconvenience was unnecessary. The evening turndown service was non-existent, literally nothing was done to the room: the bedding was not folded down, towels & coffee capsules were not replaced, & of course, no chocolate. Our room was located on the first floor over a restaurant. We needed to keep at least one window open to remove the smell of the restaurant’s exhaust at night, as the ventilation system in our room apparently didn’t function effectively. Of course, that meant the street noise, typical in Reykjavik, was worse. The room darkening shades were insufficient & let a lot of light in. All of the above shortcomings were frustrating & disappointing at a minimum. On a positive note, the location of the hotel is excellent, & the employees were generally friendly & tried to remediate these issues, which should not have occurred in the first place. Hospitality & pleasure were unfortunately minimal at this hotel & it is not recommended.

101 Hotel review

6.0

I gave this hotel a 3 rating. Largely because the room was no big deal and the heated floors in the room too warm for us. Also, the blinds allowed way too much light in. Plus, there was plenty of noise outside. And they provided no lotion which we found very interesting. The staff was wonderful in the place was clean. Also a good location.