Imperial Hotel Gold Coast♡

Poor to middling at best!

4.0

This is a run down hotel with its sole redeeming feature being the lobby and pool. Certainly not 5 star. The food is okay. The service reasonable without being great. It’s no surprise that it lost the Versace tag a few years ago.

Fabulous 3 days in 'old world' comfort and charm.

10.0

I had the pleasure of staying at the Imperial for 3 nights with my friend via a Luxury Escapes package and it was fabulous. Two women in our sixties, who love good food and a magnificent swimming pool. We both love 'old world' character, charm and comfort, and the hotel did not disappoint. There were still some semblances of the by gone days of the Versace era, crockery pieces here and there, and other beautiful Italian era furnishings all adding to the comfortable surroundings. We ate in the restaurant, cafe, and had the high tea - all were really outstanding. Breakfast was great. The pool is magnificent. The staff were wonderful. We can't wait to go again! Note: It's disturbing that so many reviews compare the Imperial to the old Versace Palazzo. The original owners were unable to maintain the Versace high standard as the property aged, and subsequently, very publicly, lost the rights to the name and hence, sold out. It's unfair that people compare the Imperial to the Versace. Those days are gone!

10 days imperial hotel gc

10.0

We had an absolutely wonderful stay at the hotel for ten days, which gave us plenty of time to fully experience everything it has to offer. Our room was in the Lagoon View Lagoon Room category, which we believe is the second-best category in the hotel, and it was comfortable and well-maintained. We were genuinely surprised by some of the negative reviews we had read beforehand. Based on our own experience, we simply cannot relate to them. Yes, the hotel may not be brand new and you can tell that parts of it have been around for some time. However, this did not affect our comfort or overall experience in any meaningful way. If someone deliberately looks for minor imperfections, they might find a few small things – but in the grand scheme of things, there is truly very little to criticize. The atmosphere throughout the hotel was pleasant, and we felt welcomed and well taken care of during our entire stay. The staff were friendly and professional, and everything ran smoothly. We were also extremely impressed with the breakfast offering. Every day, there was a very fresh and varied selection. There were no peak-time crowds or waiting, and the staff were exceptionally attentive. Coffee was brought to the table, and they asked if we wanted a freshly prepared omelette. The range of choices was truly extensive, and the breakfast was one of the highlights of our stay – we found it particularly enjoyable and impressive. Overall, we were extremely satisfied and thoroughly enjoyed our time here. We would absolutely stay again and would not hesitate to recommend this hotel to others. Thank you for a lovely stay!

Exceptional Service and True Luxury at Imperial Hotel Gold Coast

10.0

⭐⭐⭐⭐⭐ I recently stayed at Imperial Hotel Gold Coast (Room 149 – 26 February) and had a genuinely excellent experience. The Superior King Room was spacious, elegant, and immaculately presented. Everything felt refined and well maintained, from the quality finishes to the overall comfort of the space. The bed was extremely comfortable, the room was quiet, and the presentation reflected a true premium hotel standard. The location in Main Beach is ideal if you prefer a calmer, more sophisticated base while still being close to major attractions. It’s near Sea World and the marina precinct, with Surfers Paradise only a short drive away. The surrounding waterfront areas are beautiful and pleasant for a walk. The property itself felt very safe and professionally managed at all times, even late in the evening. What really stood out, however, was the service. I encountered a complex issue with a third-party booking platform on arrival (completely outside the hotel’s control), and the team handled the situation with patience and professionalism. A special thank you to Angel Collins, Groups and Sales Coordinator, who went above and beyond in assisting me after checkout. She responded promptly, clearly outlined the booking details, and provided written confirmation to help resolve the matter with the booking agent. Her communication was precise, transparent, and extremely helpful. It’s rare to see that level of follow-through when the issue didn’t originate with the hotel itself. Angel and the team demonstrated integrity, responsiveness, and genuine customer care. Overall, the property delivers on its luxury positioning — elegant interiors, calm atmosphere, and consistently high service standards. Highly recommend staying here. You’re in very capable hands with this team.

Old, tired, outdated

2.0

Most staff were unhelpful. No consistency in the approach of staff. The hotel was old , dull & tired. Mould in the bathroom. Mould came out of the spa. Light not working, No facility to charge the phone in the room. Reception took my new phone cord & replaced it with an old worn , discoloured ,bent thick cord. Instead of giving me my own cord back she gave me a lecture on why the cord is thick- deflecting on the real matter at hand. Electrical switches difficult to reach. No personal hygiene products in rooms. Some Common areas had broken light fittings. Woken up by construction at 5am. Housekeeping only included making the bed. Fairly flat vibe in hotel. I felt disappointed & frustrated - that a so called 5 star hotel would steal my phone cord. I also couldn't understand why they take a holding deposit of $300, when there is nothing to spend it on - no mini bar in room, however there was a price list in a dirty drawer. The best thing about the hotel was the Breakfast, The Chef was very obliging.

RUNDOWN SHADOW OF ITS FORMER SELF

6.0

This hotel was once pristine. It’s now worn, old & tired! The toilet was blocked, the cupboard door was falling apart with rotting wood, the sink plunger was broken, the white pool sand was partly green & mouldy, the planter urns by the pool had wilted sad plants, the pink lounges in foyer area were shabby & stained with small tears in fabric & the blue sun lounges were stained! Not one staff member cracked a smile!! The high tea was delicious I must say!🍥