Palm Heights♡

This is it

10.0

There’s no other place to try in Grand Cayman. Food, beach, people

2nd Time Was Not The Charm

4.0

My husband and I had such a magical experience at this resort last year that we decided to return for a second time. Our sophomore experience was unfortunately negative in a number of ways, so much so that I’m not sure we’ll return. Here were the faults: Didn’t acknowledge our anniversary in any way and had sent prior communication that this was a trip for an anniversary. There was a group of obnoxious influencers who acted like they owned the place during the week we were there. The special little touches from the first trip were gone: hand massage in the lounge upon check-in, someone offering us champagne upon check-in, someone telling us that our room was ready, a lovely selection of summer reads in the lounge, someone showing us to our room. The octopus at Tillie’s was over cooked. The dress code at Bar Bambi was not communicated prior to arrival and my husband didn’t pack the right attire. The bed was horribly uncomfortable and the sheets are like sand paper. The complimentary spa party said that body scrubs were included but all that it consisted of was body scrub that you could apply yourself. The gym closes at 7pm which didn’t work out for our schedule. The bugs were very aggressive this year. No free swag this year. Positive Aspects: The quality of food served at the beach is top tier. We loved the Piri Piri shrimp bowl and the Cob Salad. The complimentary happy hour was still great! The spa treatments were still amazing! The turn down staff and daily room cleaning staff really go above and beyond. This is a boutique resort that prides itself on personalized experience but since we aren’t influencers we felt invisible at times.

Palm Heights is Magical

10.0

We just wrapped up a magical Fourth of July stay at Palm Heights Grand Cayman with our family, and it was truly exceptional from start to finish. The property delivers luxury in the best possible way: elegant, relaxed, thoughtful, and never overdone. The service was outstanding, with every detail handled perfectly and every interaction feeling warm, personal, and effortless. Our room was massive, beautifully designed, and incredibly comfortable for a family stay. The dining was incredible throughout the trip, with each meal feeling special. The fitness center is easily the best I have experienced in the Caribbean, and the spa was absolutely magical—a true highlight of the stay. Palm Heights is one of those rare places where every detail feels intentional. It was the perfect setting for a memorable family holiday, and we cannot wait to return.

Gorgeous suites, stellar staff and outstanding food and drinks. Don't think twice just book it.

10.0

Gorgeous property. Food was excellent at all of the restaurants and cafes. We had heard great things about Tillies (which was justified) but we also loved the Coconut Club, Paradise Pizza and Dolores. What really makes this place though is the staff, nothing was too much trouble for anyone but real standouts were Luce on reception and Hassan at the CC who after just a week felt more like friends. The quiet lounges (with the amazing Tillies cookies) were a lovely place to cool down and chill out. We'll definitely be back!

− Nothing

Garden Spa-Sherifa was amazing 🤩

10.0

Sherifa at the Garden Club Spa was absolutely amazing! She was so nice and kind! It was the best experience we have ever had at a spa.

Exceptional Staff

10.0

My family has recently returned from a stay at Palm Heights for our fifth visit at that property. The hotel is beautiful, clean and has fantastic amenities. However the key to Palm Heights being such an amazing place to stay is the staff. Every time we have been there, the Palm Heights team has been friendly and incredibly helpful. On this trip we were celebrating a family member’s accomplishment. The desk group worked with me extensively before our trip to arrange meal reservations, spa treatments and a surprise to be in our room upon arrival. Throughout our stay we worked with Luz, who was incredibly helpful and professional in making our trip everything that it could be. Additionally, we have come to know some of the team that works so hard on the beach delivering the luxury of eating sushi from our beach chairs. Victor, Shary and Hassan took great care of the family and allowed for a truly relaxing vacation. We highly recommend Tilly’s, especially on the Burgers and Bubbles night. The food is great and there is nothing better watching the sun set in Cayman while having dinner. The restaurant also has a humidor so we had the opportunity to have cigars on the beach after dinner. Our waiter, Francesco, was a fantastic guide through our meals. My wife and daughter took one day to spend at the spa and loved the experience. My wife would recommend the masseuse Santochi, who provided one of the best massages she has ever had. You will love the property, the amenities and the beach but it is the staff that keeps us returning. We highly recommend this property.