Brook Mollington Banastre Hotel & Spa♡

Poor hotel

4.0

We arrived on a Friday evening for a murder mystery event. As we drove in, my first impression was that Iwas arriving at the Crossroads Motel from the 1970s. The lady on reception was very pleasant and welcoming, and we were allocated our room without any issues. Unfortunately, the room itself reminded me of an old nurses' home room from the 1980s. The bathroom was probably the best part of the room, although the toilet roll holder was hanging off the wall and the shower screen felt unstable. The windows needed cleaning inside and out, and the room had a musty smell as soon as we walked in. The corridors were also very dirty (see photos), and the hotel as a whole is in desperate need of refurbishment and a thorough deep clean. The staff lacked basic hospitality knowledge. We purchased a bottle of wine and asked for a wine cooler but were given a beer bucket instead. Later, I ordered two glasses of wine and was handed the card reader without being told the price. It showed £25, so I questioned it and was then told I hadbeen charged for a bottle of wine rather than two glasses. On another occasion, I ordered a gin andtonic and asked for it to be served in a gin glass, but the staff did not seem to know what I meant. Breakfast was a buffet consisting of tinned fruit, cheap bread, and some fresh melon. The hot food had been left out too long and was dried up. We sat at a table for two, pulled a chair out, and one of the arms fell off. There were cobwebs throughout the dining room, reinforcing the impression that the hotel is dated and badly in need of a deep clean. The murder mystery event itself took place in afunction room and, unfortunately, it was chaotic. There were too many people talking and shouting at the same time, making it very difficult to follow what was happening. As a result, we didn't enjoy the experience at all. The only positive was thatthe three-course meal was actually quite good. Would we return? Absolutely not. Overall, this was a very disappointing stay at ahotel that desperately needs investment, better housekeeping, and improved staff training. Sadly, the murder mystery event was just as disappointing as the accommodation.

Guest review

3.0

Breakfast was nice, bed was comfy

− Toilet didn’t flush, staff seemed to be irritated when we reported it. Door kept getting stuck. Windows open onto roof

Disappointing

4.0

The staff, when we arrived, were absolutely lovely. They interacted well with the children and seemed very warm and welcoming

− Upon arrival I was convinced we were in the wrong place. The building looked nothing like the pictures, it was so rundown and sad looking. To find our room it was like a rabbit run over dated, garishly patterned carpets. The bed was so uncomfortable, I felt as if I was going to be bounced off every time my husband turned over. The towel rail in the windowless bathroom was on and piping hot with no way of turning it off. This affected the temperature of the room as well. It was already a warm night and this extra heat made it uncomfortable. This was made even worse by the fact the window latches were broken so it could only open a small amount. The toilet was hard to flush, having to repeatedly pump the handle. It would then carry on trickling for 10-15 mins. We like to have the odd night away as a family of four, this was easily the worst hotel we have stayed in.

Lovely, will go back

10.0

Lindsey at the reception was soo lovely and attentionate, ready to sort every query, also met the manager Clive who was very welcoming and detail oriented, and the breakfast was also good, kudos to the chef, with Libby, kyi and Errol who delivered great customer service. I also had a swim and tried the sauna, lovely experience, will definitely go back

Outstanding Hospitality and Excellent Service

10.0

Excellent hotel with friendly, professional staff and delicious food. Special thanks to Olusola for her kindness and outstanding service. I highly recommend this hotel!