Hotel Marina Riviera♡

Guest review

10.0

Love how had private lake and very quiet and peaceful and beautiful view and amazing staff and very clean

We enjoyed our stay and the restaurant on site.

9.0

I love how dog friendly Hotel Marina Riviera is! We ate dinner at the onsite restaurant which was so good and had a lovely view. We enjoyed the fireplaces and the pool area. The staff was very friendly. We would definitely return again.

− A couple sticky spots on refrigerator, bunk bed and our t.v. screen was dirty.

Overall it was just ok

6.0

Property is beautifully landscaped. The bathroom shower was nice as the shower head was high up enough that tall people don't have to kneel down to wash their hair. I was surprised how "sound proof" the rooms are - most hotels you can hear the people in the room next to you like their in your room, but we couldn't hear our neighbors at all. The location is great for walking to Big Bear Village and other restaurants nearby (PJs & Waffles was yummy breakfast).

− Housekeeping wasn't great and they were very slow to respond. The mattress was terrible.

The bed was like sleeping on an ironing board. My wife got zero sleep. They offered no help.

3.0

Location was good. Nice view of the lake. Room was clean, though really dark (the walls and ceiling all painted a drak green. Bring a flashlight if you're old like us. Dinner in the restaurant was good. Staff was extremely nice, friendly, attentive and respectful.

− Parking lot was full all the time. The place hosts a very popular happy hour that fills the lot, which is not big enough to accommodate paying guests. They will direct you to the overflow dirt lot. If you get a room on the top (thrid) floor, be prepared to climb stairs with your luggage. The elevator only serves the first and second floor. The bed was like trying to sleep on an ironing board. We toughed it out the first night, but could not sleep. Next morning we asked for another room with a different bed. Manager said no. Beds all the same and all rooms booked anyway. I pointed out they did have another room available, because I checked online. Manager said it would have the same beds (just different sizes) and they would charge us an additional $170/night because it was a bigger room. We asked for a refund on our second night, so we could leave and find another hotel where we could actually get some sleep. Manager said no. They only give you credit for another stay (we had no intention of ever coming back). Eventually, they agreed to send a housekeeper to put more comforters on the bed underneath the sheets. RE: Breakfast -- We asked if we they had anything we could grab and go. The bartender (who was the only staff member present in the otherwise empty dining room) went to check and said they could warm us up a frozen muffin. We passed and went elsewhere.

Guest review

8.0

The location is very convenient and close to the village.

− The rooms are on the smaller side but overall comfortable. The showers can be cleaner.