Moller Villa Hotel Shanghai♡

Guest review

10.0

Loved location, the character and history of the hotel and staff were excellent

Heritage hotel in the city.

8.0

The rooms are very comfortable, and location is good for exploring the French quarter on foot. Service a little stuffy, and breakfast buffet could be better. The old building has a lot of charm and value for money overall its good.

breakfast

6.0

i don't know whether it was my fault booking the hotel but we booked two people for the hotel room but the breakfast was for only one person. So when we got there we had to pay for a second person.

House of Horrors! Moller Villa is Not What It Seem

2.0

House of horrors! Stayed two nights in the 'Executive Room' and regretted every minute. Here’s why: • Don’t trust the images on the website. It looks like this place is set within landscaped gardens but is actually next to a major road on one side, an elevated motorway on another, and a tower block at the back (see our pics) • Due to the proximity to a major road, there is traffic noise at all day and night • We were located on the second floor in a part of the building without an elevator, so had to take cases up and down two floors of stairs • Our room had windows on all sides with blinds to give privacy or to keep the light out, however as every single one of the blinds was broken, they remained down leaving the room perpetually gloomy • On our second night, we were woken at 00.10hrs by a member of staff cleaning the stairs outside our room. Although we called the reception about this, the cleaning continued for another 30-45 minutes • the room hadn’t been thoroughly cleaned for a long time because we picked up lots of dirt on our feet • we were charged £6.84 for two mini bottles of Evian water in our room. This is unacceptable because there are general warnings to avoid drinking tap water in Shanghai, and the bottles had no prices attached unlike other items in the room Moller Villa can't be classified as a hotel. It is not set up to take guests and seems instead to be a place where people go for afternoon tea. When checking in and out, staff seemed unclear what to do.

Disappointed

4.0

The room is smelly , but was covered with strong perfume smell. The front desk stuff was not Friendly. It said that included the breakfast, but only one breakfast, Even though I booked two people ... I will not go back .

Worst experience on Hotels.com so far

4.0

Worst experience ever so far since using Hotels.com. Old, unclean, broken guest rooms. Never ever.