Leonardo Hotel Antwerp♡

Guest review

6.0

Yea

Basic hotel with terrible staff attitude

2.0

What a joke of a hotel. 1. At check-in, the receptionist smugly told us he was giving us a “good room with a patio” — as though he was doing us a huge favor. Reality check: we had already booked that room. Don’t try to pass off what we paid for as some sort of upgrade. 2. The patio door was broken the moment we arrived. Instead of treating it as a problem, the receptionist shrugged it off and said it was “ok.” Ok? The patio is shared with another room — meaning anyone could have walked straight into ours. Only after we insisted, and after an unreasonably long wait, did someone reluctantly come to deal with it. Absolutely unacceptable when it comes to guest safety. 3. When we asked for a simple hot water flask and toothbrush, the response at reception was: “you have a lot of requests huh?” Excuse me? Asking for basic amenities now counts as “a lot of requests”? This is hospitality at its laziest and most unprofessional. The attitude of the male reception staff was consistently rude, dismissive, and downright unwelcoming. If this is the hotel’s idea of service, they desperately need training — or new staff altogether. Honestly, this place couldn’t even meet the standards of a budget motel, let alone a European hotel. If you’re considering staying here, do yourself a favor: look elsewhere unless you enjoy being treated like an inconvenience instead of a guest.

Guest review

8.0

Nice hotel - great location next to Central Station. Staff very helpful. Decent breakfast buffet (though no-one checked that we’d actually paid for this service so anyone could have had it!). Air conditioning in room didn’t work. Although indicated as being available in the hotel info folder, there were no additional toiletries to be found at Reception. TV only had two channels…in Spanish!

Guest review

10.0

We have to say thank you very much for your help and your kindness to receptionist Gloriane de Jongh

Guest review

6.0

Poor information on booking about limits to size in the car park If so informed I would not have booked Very unsure about I’m

Guest review

2.0

This was the dirtiest hotel I’ve ever stepped foot in. The room reeked of smoke and the towels too. Came out of the shower smelling worse than before. There were stains all over and dust and hair all over the room. They provide you with only ONE pillow. What kind of 4 star hotel is that. I had to leave early and they refused to refund me for the night I didn’t stay. I have to say the location is great it’s right by the Antwerp central station. But again, if you care at all about your hygiene or cleanliness stay away.