Comfort Suites West Warwick - Providence♡

Nasty- Not Smoke Free - If you smoke this is the hotel for you!

2.0

Nasty- plumbing issues - We were handed a plunger which was gross moments after arriving! Sheets had cigarette holes and the floor was so bad with cigarette smoke they did not enforce no smoking! As an Asthmatic I look for smoke free! Our sheets had nasty stains that appeared dirty like the bed wasn't changed! I would not stay there again!

Good location, dated facilities

4.0

Hotel was in a convenient location, close to a number of dining options and stores - close to highway. Overall facility was quite dated and it showed throughout. Our room was dirty - dirty pillow, hair on pillows. Shower was run down. Found rodent droppings on a chair I was going to sit in within breakfast area.

DO NOT STAY HERE

2.0

Disgusting hotel. Hallways smelled, the carpets were stained in our room. The comforter had a blood stain on it. The pullout bed had blood stains all over the mattress. Just a filthy place. The breakfast was pretty much inedible other than muffins or a waffle. The desk person when we checked in seemed like he would rather be anywhere else than working there. Overall a horrible experience. I have stayed at a lot of hotels and a lot of Comfort Inns and this was by far the worst. I have no idea how this hotel has decent ratings.

Unhealthy and Unsafe!!!!

2.0

I traveled with my family of five, including three children, and the condition of the hotel room and property was completely unacceptable. Upon check-in, I immediately inspected the room and found numerous serious cleanliness and safety issues that made me uncomfortable allowing my family to stay there. The issues included: • Four out of eight pillows had visible dirt, black smears, and dried crusted substances on them •When I reported this to the front desk, I was simply handed replacement pillowcases rather than clean pillows • The bathroom was extremely unsanitary, with visible mold throughout the bathtub area • The shower sprayed water out onto the bathroom floor • There were splatters and stains on the walls, bathroom walls and bathroom door frame • The couch cushions were heavily stained and ripped • Upon opening the sofa bed, there were crumbs throughout it and extensive urine stains covering the mattress • The air conditioning vent had visible mold • Lampshades throughout the room were stained and dirty • The flooring had numerous stains throughout the room • The dresser was being stabilized with a folded piece of cardboard • The pool was so cloudy and dirty that the bottom was not visible • There were no pool towels available • A side entrance door to the property was being propped open with a rock, creating a major security concern and allowing unrestricted access into the hotel Because of these conditions, we did not feel safe or comfortable staying at the property with our children. After checking in and seeing the room, we left the hotel, went to dinner, and ultimately found another hotel to stay in for the remainder of our trip. We didn’t even stay one night. That is how uncomfortable and unacceptable the conditions were. I have photographs documenting the condition of the room and property and will provide them. These conditions are far below what should reasonably be expected from any hotel, especially one representing your brand. The lack of cleanliness, maintenance, and security created an environment that felt both unhealthy and unsafe for my family.

Great Experience

8.0

Clean, comfortable and quiet. I am a traveling health care professional and highly recommend this hotel. I arrived after 9pm for check in and had no issues. All I want out of a hotel is a safe clean quiet environment with no pest or rodents. I like to feel safe and comfortable and I hate smelling smoke. I have no Complaints. Housekeeping did a wonderful job, my room was spotless!!! Checked in happy and checked out happy.

Nice Experience

6.0

Nice hotel. Good experience. Just a short distance from the Providence Airport