Berkley Lake Townhomes♡

Great price but not worth the lack of communication and nasty conditions.

4.0

We stayed here a year ago same dates. Felt it was amazing for the price and decided to make this our yearly spot. The only issue we had previously was lack of towels and tissue. It’s spacious and in a nice community within distance to the park. It’s perfect because of the number of rooms and bathrooms.

− This year we had the same lack of towels and tissue but I came prepared so it was fine. Communication lacked terribly. I messaged numerous times beforehand with no response especially since I was requesting early check in. I did not hear back until the day of two hours before to send my information over. We got to the gate and the guard would not allow us in so I had to reach out to the property management. It was embarrassing because the guard was not nice to us. The same thing happened with the second car though we literally told her we had two cars. We got in and left shortly and didn’t return until super late. We noticed the sheets and pillows were used or so old they were dingy. We took them off and found what ones that felt clean. The next morning we found dead bugs, dirty towels and toilets. I sent pictures to the property manager and he just never responded. A great price is not worth lack of communication or a gross environment. We will not be returning unfortunately due to this experience.

Guest review

4.0

I like the price and the gated community

It was ok

7.0

The pool area

− The first home they gave us had roaches all in it.. but they did change us out into a better home

Guest review

2.0

This was the most horrible experience I ever encountered during a vacation rental. I don’t even know where to start. 1. House was very nasty. Baby roaches dirty sheets and pillow cases. Bath tub was clogged. There was no rag or towels there, had to go buy my own. Tv downstairs wasn’t working, remind you it’s a 3 bedroom. Only the master bedroom and living room have a tv which is foolish. The owner didn’t come till the next day round 1pm to fix the small tv. There was crumbs and trash on the tables and cabinets. Sink drainage was horrible smell in the kitchen. The house isn’t being kept up wouldn’t recommend to a dog to live there. Roaches come out as soon as you start cooking.

Guest review

2.0

This property was extremely dirty, with blood on the walls of the bathroom and in bed sheets. The towels were very dirty. there were Roaches in the property as well, The AC system needed cleaning as the dust was very bad. Where the AC vent blows in the wall you can see the dust build up. The carpets was sticky and very dirty as well. The communication with the manager was terrible as they stated they would get back to us and didn’t. We got sinus infections staying at this location . To note they moved us to a second property and it was just as bad as the first one. This place was terrible

Guest review

6.0

Nice place but everything in side from the couches to the rugs is all old.. and no tv in the rooms.. I also recommend you bring your own pillows. Other than that it was ok.