Prime Suite, 2 Double
Sleeps 4 · 30 m² · 2× Double bed
- Desk
- Air conditioning
- Single-room air conditioning for guest accommodation
- Private bathroom
- Coffee machine
Gamma Cuernavaca Puerta Paraiso
★★★★ AV. DOMINGO DIEZ #1099 COL. DEL EMPLEADO, Cuernavaca, MX
7.6 guest rating· 293 reviews
About this hotel
Luxurious Accommodation
Gamma Cuernavaca Puerta Paraiso, a 4-star hotel, offers air-conditioned rooms with modern amenities like a coffee machine, safety deposit box, and private bathroom.
Relaxation and Recreation
Guests can unwind by the outdoor swimming pool or enjoy a game of table tennis during their stay at the hotel.
Convenient Facilities
With a restaurant, bar, 24-hour front desk, and free WiFi, Gamma Cuernavaca Puerta Paraiso ensures a comfortable and convenient stay for all visitors.
Experience luxury and convenience at Gamma Cuernavaca Puerta Paraiso. Book now for an unforgettable stay.
Rooms & rates
Premier Suite, 2 Double Beds
Sleeps 4 · 2× Double bed
- Desk
- Air conditioning
- Private bathroom
- Kitchenette
- Kitchen
Superior Room, 1 Double Bed
Sleeps 4 · Double bed
- Desk
- Air conditioning
- Private bathroom
- Coffee/tea maker
- Shower
Deluxe Room, 2 Double Beds
Sleeps 4 · 25 m² · 2× Double bed
- Desk
- Air conditioning
- Private bathroom
- Coffee/tea maker
- Shower
Junior Suite, 2 Double Beds
Sleeps 4 · 30 m² · 2× Double bed
- Desk
- Air conditioning
- Private bathroom
- Coffee/tea maker
- Shower
Deluxe Double Room
Sleeps 4 · 25 m² · 2× Double bed
- Desk
- Air conditioning
- Single-room air conditioning for guest accommodation
- Private bathroom
- Coffee machine
Junior Suite
Sleeps 4 · 30 m² · 2× Double bed
- Desk
- Air conditioning
- Single-room air conditioning for guest accommodation
- Private bathroom
- Coffee machine
Superior Double Room
Sleeps 2 · 20 m² · Double bed
- Air conditioning
- Single-room air conditioning for guest accommodation
- Private bathroom
- Coffee machine
- Shower
Amenities
- Free WiFi
- Outdoor pool
- Swimming pool
- Fitness facilities
- Free Parking
- Accessible parking
- Breakfast takeaway containers
- Restaurant
- Bar
- Screens / Barriers between staff and guests for safety
- Air conditioning
- Sun loungers or beach chairs
- 24-hour front desk
- Business center
Show all 57 amenities
- Mobile app for room service
- Room service
- 24-hour security
- Non-smoking rooms
- Non-smoking throughout
- Access to health care professionals
- Cashless payment available
- CCTV in common areas
- CCTV outside property
- Cleaning standards that are effective against Coronavirus
- Coffee Shop on site
- Contactless check-in/check-out
- Delivered food - securely covered
- Express check-in/check-out
- Face masks for guests available
- Fax/photocopying
- Fire extinguishers
- First aid kit available
- Food delivered to guest room
- Garden
- Guest rooms disinfected between stays
- Guests can opt-out any cleaning services during stay
- Hand sanitizer in guest room and key areas
- Invoice provided
- Key access
- Kid meals
- Laundry washed per local authority guidelines
- Luggage storage
- Meeting/banquet facilities
- Physical distancing in dining areas
- Physical distancing rules followed
- Private check-in/check-out
- Process in place to check health of guests
- Safety deposit box
- Sanitized tableware & silverware
- Security alarm
- Shared stationery like menus, pens are removed
- Smoke alarms
- Staff adhere to local safety protocols
- Sun umbrellas
- Table tennis
- Terrace
- Water slide
Location
AV. DOMINGO DIEZ #1099 COL. DEL EMPLEADO, Cuernavaca, MX
- Check-in
- from 03:00 PM to 12:00 AM
- Check-out
- until 12:00 PM
What guests say7.6293 reviews
+ Limpieza+ Ubicación+ Instalaciones− Servicio grosero− Habitaciones pequeñas− Comida cara
Cleanliness7.4
Service8.1
Location8.9
Room Quality6.8
Amenities7.7
Value for Money7.3
Mucho por mejorar
3.0La ubicación
− Nuestra experiencia con este hotel, desafortunadamente, dejó mucho que desear. Elegimos este hotel porque celebramos nuestra boda en Jardín La Estancia y, en un principio, todo parecía indicar que el proceso para nuestros invitados sería sencillo. Sin embargo, la realidad fue muy diferente. Desde semanas antes del evento, muchos de nuestros invitados tuvieron problemas para reservar. Los tiempos de respuesta eran muy largos y los convenios con tarifa preferencial se agotaron muy rápido. Lo más preocupante fue que, a pocas semanas de la boda, varias reservaciones realizadas a través de Booking comenzaron a mostrar errores en el método de pago y el hotel indicaba que serían canceladas. Intentamos actualizar la información con diferentes tarjetas y el problema continuaba apareciendo. Después de contactar al hotel tanto por Booking como por WhatsApp, nos informaron que era necesario pagar el 50% de la estancia para conservar la reservación. El inconveniente es que enviaban enlaces de pago directamente por WhatsApp, los cuales, sinceramente, parecían poco confiables y generaban mucha incertidumbre. Nos preocupaba especialmente que nuestros invitados pensaran que se trataba de un fraude y terminaran perdiendo su reservación. Tres días antes del evento fui personalmente al hotel para entender qué estaba ocurriendo. Me explicaron que solicitan anticipos porque algunas personas cancelan o no se presentan. Entiendo perfectamente esa situación; sin embargo, no resulta coherente que en Booking anuncien la opción de “paga en la propiedad” y “cancelación gratuita” si, al final, exigen un pago anticipado directamente con el hotel para respetar la reservación. Considero que deberían actualizar esa política para evitar confusiones. El día del check-in también fue una experiencia complicada. Teníamos alrededor de 10 habitaciones reservadas y el proceso tomó aproximadamente una hora y media.
Es un buen hotel para nadar y descansar!
8.0la alberca esta en buen estado, las habitaciones en buen estado, me gusto el trato del personal
− el gimnasio esta en muy mal estado, el aparato desgastado y el area sucia
Good to know
Please note:
Emotional Support Dog, Conditions:
• Additional nightly fee of $990.00 MXN plus taxes, per guest room. The fee includes your dog's stay and special cleaning.
• Only one small or medium dog with a maximum weight of 44 lb is allowed.
• Guest must present a medical certificate issued by a mental health specialist with a seal and professional license, valid up to 12 months prior to the check-in date.
›Parking
Free private parking is possible on site (reservation is not needed).
›Internet
WiFi is available in public areas and is free of charge.
›Pets
Pets are not allowed.
›Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
Children up to and including 12 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.