Hyatt Regency Niagara Falls Fallsview♡

Love Hyatt Regency Fallsview - for that, the view of the falls!

10.0

We had a premium falls view room, loved it! We had breakfast in the onsite restaurant every day, the food was very good and the staff was attentive and friendly. Check in was easy, they had ample people working for the number of people checking in.

Great service

10.0

The location of the hotel is right in front of.the falls, we had the best view from our room, the hotel premises, the customer service, room cleanness and the breakfast at the hotel's restaurant on the 9th floor exceeded our expectations.

Rude hotel manager and front desk.

2.0

Rude front desk and hotel manager, poor housekeeping management(house keeping didn’t maintain the rooms for one day( didn’t show up) and left trash bin on desk and left hairs in shower after cleaning the next day. What made this experience particularly disappointing was that we had voluntarily offered to pay the additional cost to upgrade to a larger room. We were not asking for a complimentary upgrade or any special treatment. We simply hoped to accommodate the needs of our family and were more than willing to pay the applicable rate difference. Despite this, we were met with an attitude and manner of communication that I have never experienced before. Throughout our travels to many countries and our stays at numerous hotels around the world, I have never been spoken to or treated in such a rude, dismissive, and discourteous manner by front desk staff and the female manager there. What made the situation even more disappointing was that, despite the way we were treated, my family remained polite, respectful, and cooperative throughout every interaction. We never raised our voices, argued, or demanded anything beyond what we believed was a reasonable request. We simply expected to be treated with the same courtesy and professionalism that guests should reasonably expect from a Hyatt hotel.

**Misleading Upgrade Charges and a Very Disappointing Experience**

2.0

### 中文版 我提前在旅遊網站預訂了一間瀑布景觀房，價格為 **298美元**。但辦理入住時，前台卻告訴我們，原本預訂的房型已經沒有了。如果仍然想入住瀑布景觀房，就必須額外付費升級。當時前台清楚告訴我們，升級費用是**連稅合共200加幣**，所以我們同意了。 上房後，我們發現房間並不理想，而且設施不齊全，完全不值得支付這麼高的升級費。我們致電前台要求換回原來的房型，對方提出將升級費減免50%，並叫我們留下來不要換房。我們接受了這個安排。 但第二天退房時，賬單竟然完全不是前台承諾的價格。酒店先把原本說好的200加幣升級費提高至280元，再由加幣改成美元計算，而且還不包括稅，最後才在這個被提高的價錢上打50%折扣。最終房價總數變成了 **451美元**。 整個收費過程非常不透明，與入住時前台承諾的內容完全不同，令人感到被誤導和欺騙。我對這次住宿體驗非常失望，不會再次入住，也不會推薦朋友入住這間酒店。 ### English Version I booked a falls-view room in advance through a travel booking website for **US$298**. However, when we arrived to check in, the front desk told us that the room type we had reserved was no longer available. We were told that if we still wanted a falls-view room, we would have to pay for an upgrade. The front desk clearly quoted us **C$200 in total, including tax**, and we agreed. After entering the room, we found it disappointing and poorly equipped. We did not feel that it was worth the additional cost, so we called the front desk and asked to return to our original room type. The staff then offered us 50% off the upgrade fee if we stayed in the room, and we accepted. At checkout the following day, the charges were completely different from what had been promised. The hotel increased the upgrade fee from 200 to 280, changed the currency from Canadian dollars to U.S. dollars, added tax separately, and only then applied the 50% discount. Our final room total became **US$451**. The pricing was extremely misleading and completely different from what the front desk had promised at check-in. We felt deceived and were very disappointed with the entire experience. We will not stay here again or recommend this hotel to our friends.

A location that can’t be beat.

8.0

Very pretty interiors that were recently updated were so nice! Super clean and nice. Great housekeeping services. So convenient with gorgeous views. Very walkable and literally right at the incline down to the falls! If you want a lovely room with a killer location , you can’t do better. And the Starbucks on the first floor is always a perk.

Very good hotel

8.0

Very good location,and very good costumer service . Nice hotel to stay with family,close to attractions and amazing views of the Falls