Sheraton Great Valley Hotel♡

Requesting a refund

3.0

Power loss , no generator, Could not stay,checked out

− Comfortable bed

Will be staying elsewhere unless renovations are done!

3.0

The location is good. Close to Downingtown and West Chester where my family resides.

− Absolutely no amenities. Everything is and has been being renovated for 2 years. No bar, restaurants no wine no nothing. Plumbing in bathroom needs to be fixed. Bathtub leaked constantly.

Guest review

3.0

− We couldn’t go swimming cause someone vomit in the pool, staff said they didn’t have anyone to clean it so they closed for the weekend. Also I had to get garbage bags from the front desk because my room didn’t have any in none of the garbage cans just bare. Lastly, you get charged for a breakfast that’s have to be microwave also all the handicapped parking was unavailable

Complete Dump

2.0

What a dump. Had issues at check-in since the clerk said one thing. Manager a few days later said clerk made a mistake so it was a teachable moment. That teachable moment cost me money. The room had a heavy musty smell entire time. The AC does not go below 68 in room and it struggled at that temp. The balcony and two chairs were covered in bird dripping so made it unusable. Oh and the 1980 combo tv stand and and desk were leaning against each other since they had clearly been broken and basically taped together. I check out days ago and luggage still has a musty smell. The lounge for elite members was a joke. Upon checking in the clerk as I if I knew the restaurant has been closed. It is listed as open on website so how would I know. He said there would be grab and go breakfast and snacks at night. Grab and go breakfast consistently of a frozen Jimmy Dean biscuit that u had to go microwave. Bowls of cereal but no milf was anywhere in the lounge. Also a carton of muffins from the local supermarket. This was the same all four days. The muffins were same container each day. The longer was supposed to open at 6 at night. First two nights it didn’t open until after 630. It’s shouldn’t have bothered. It was same bowl of cereal with no milk and a fridge of OJ and pineapple juice. No water the first night. No soda. And no evening snacks. The 2am fire alarm is clearly not the properties fault. Would have been nice though if staff came over to check on the guests standing in large group instead of going to sit in their car. By far the absolute worst Marriott property I’ve stayed at. Not even close second. Can’t believe will put their name on this property. Complete lack of health and safety protocols. Staff who clearly look down on guests and did not address any concern. Complete waste of money. Probably cost me more mowny since luggage may have to go with musty smell atill lingering. Also the copay for doctor visit. What a coincidence to be in musty smelly room and also clearly no cleaning in lounge and I get a respiratory infecttion days after leaving. Thanks Marriott.