Charlie's El Nido♡

Avoid Charlie’s El Nido – Worst Hotel Experience in whole of Philippines

2.0

I stayed at Charlie’s El Nido for three nights, and it was a disaster. The hotel looks nothing like the photos online and the cleanliness was seriously concerning. The first room we were given was filthy – we cleaned the floor with the towels and it was so dirty they turned black, and the room resembled a small, dark prison cell. We were moved to another room, which was still far from what was advertised. We asked for some pool towels to take to the beach like other couples were doing and were the only couple asked to pay a rental fee which no other couple had to pay. The room occasionally also smelt like raw sewage. The breakfast was limited and not worth upgrading for. On the last day, I found my ‘fresh sheets’ had been changed to ripped and urinated-on sheets on my bed. When I raised this issue, the staff were completely useless, showing no urgency or compassion. I waited for half a hour before raising the issue again and the staff (Joel) being particularly careless. The location is also far from everything and the ATM didn’t work if you needed to take cash out. I would never stay here again and strongly recommend avoiding this place. This property is managed by Hospitality Innovators and it’s very clear profits and overcharging is more important than your experience. The staff and the overall experience were beyond a joke. Don’t waste your time or money! I have been fortunate enough to be travelling the Philippines for over a month and stayed all over the country and this hotel is by far the worst we have encountered.

A great find

10.0

Stayed here at Charlie’s for 4 nights as a result of a late change of plans. It ended up being a great find. The resort was clean, tidy and very well maintained. The staff really tried hard to make us feel welcome with their attentive service and friendly conversation. Breakfast was included and if a very good standard. The resort runs a courtesy bus down to El Nido town and to Lio Beach was we used every day. Highly recommend this resort. Very handy to the airport and Lio Beach. Only 10 minutes to El Nido town centre.

Nice hotel in the area, quiet and clean.

8.0

Standard Rooms are a bit small, but good for budget travellers. If we return I would get a larger room with a balcony. There is not enough chairs around the pool to support the number of rooms, also we’re missing seat cushions as shown in hotel pictures. Room was clean and staff very friendly. Only had one instance of meal taking over 30 minutes for service, but I suspect was under staffed at the time. Food was really good. Shuttle service was great. Reception was very helpful with inquiries. Overall 4/5 rating.

Nice hotel, but the servers need training

6.0

Charlie's is a very nice hotel located about 10 minutes from downtown El Nido. But they offer regular shuttle service into the town. The rooms are very nice, especially the 3rd floor suites, but the outside noise may keep you awake at night.The a la carte breakfast food is outstanding. Beautiful presentation. But the service at breakfast is terrible. The waiters are extremely slow. Be prepared to wait 10 minutes for a cup of coffee.

Amazing stay at Charlie’s El Nido

10.0

We stayed at Charlie’s El Nido for 5 days and 4 nights, and honestly, it was worth every penny, considering the hyperinflation in El Nido lately. The staff here really go above and beyond. You can tell they genuinely care about making guests happy, and they’re always ready to help with anything you need. Special shoutout to Bon from the restaurant. Customer service was exceptional, everyone was friendly, respectful, and accommodating. It felt great to be treated so well without any hint of discrimination (something we, unfortunately, experienced elsewhere before just because we’re pinoys and not foreigners.) The restaurant was another big surprise! Every single thing we tried was delicious , but their chicken burger deserves a special shoutout. Definitely a must-try! The resort is about 10 minutes away from town, which we actually loved because it’s so much more peaceful. Perfect if you just want to relax after a long day of island hopping. They also have free scheduled shuttles to Lio or El Nido town at convenient times, like an hour after tours. Super handy and saves you around ₱300 each way. We had such a great experience here. Charlie’s El Nido really delivers.

Guest review

10.0

Great place