Kyriad Paris 13 - Italie Gobelins

I guess it’s good value?

6.0

The location is pretty good. It’s near the 13 districts where you can easily find anything, and if you like walking, you can walk to a lot of tourist’s spots. But that’s about it. The paper cup in the room.., I don’t think it’s very nice. The bed is too hard for us. Room is not as big as we thought it would be.

A very nice stay

10.0

A nice hotel, in a quiet street with very friendly and helpful staff. We arrived at 10.30 thinking we would drop our luggage and check in the afternoon, the person at the desk told us: if you can wait 20 minutes, your room will be ready, and sure it was. The room is comfy enough with good air conditioning (and we needed it!). The breakfast is scrumptious, they make the croissants on the spot, and you have everything you can reasonably require.

No customer care - in case of issues very unprofessional handling, better avoid this hotel

2.0

Poor customer orientation, Management just attentive on bad reviews but not on real customer care - booked and had to cancel due to accident, hotel chargef 1400 Euro without offering any mitigation whilst re-selling the room. Free of charge cancelation thirteen days prior arrival was not accepted as it should have been 14days in advance - the rules are the rules...dear customer 'not' friendly Management .And beside, communicating only in French as you did not like the topic , demonstrates to me that customer satisfaction is not in your DNA! On all my trips through the world, with here and there smaller and bigger problems with hotels & bookings, this has been the worst ever hotel experience and the least customer oriented hotel & Management ever met.

Guest review

10.0

We stayed here for 4 nights and had a great experience! The rooms were clean, there were supplies for coffee and tea, daily housekeeping, and a 24 hour desk person. If you're used to American hotel rooms you will probably find this to be small, but I think it's pretty standard for Paris. Nice location close to the metro and several restaurants and bakeries. Would recommend!

Guest review

8.0

Had air conditioning. Was easy to get into even after late night arrival, 24 hour reception, easy check in and check out. Friendly, helpful staff. did everything expected. Comfortable bed and pillows. Really good black out curtains. Tiny bit of occasional noise from plumbing but not enough to actually disturb sleep or disrupt anything. Handy location for metro and buses and also restaurants nearby

Guest review

4.0

Rude staff at the front desk. The lady who served the breakfast buffer was nice.