Best Western - Freeport Inn♡

Guest review

8.0

Location

− No ice machine in the building.

It was average but very pricey. I will try another motel next year.

7.0

Convenient location

− The light over the bed was not working. They did not have an ice machine.

The room was clean, comfortable, and the housekeeper cleened without being asked.

9.0

The location was perfect for our daily itinerary.

− I am concerned about the lack of lighting along the driveway at night! I can visualize someone mis judging and sliding down that hill to that vacant restaurant!!! Please add dome solar lighting!!! Also , the door to the building needs secure lock system.

It was highly disappointing and we couldn’t wait to leave.

1.0

Not much.

− There was nothing about our stay at this facility that we liked. The toilet broke in the middle of the night but I was able to fix it. The sink in the bathroom had no stopper and the hot and cold were reversed. And there was a toothpaste cap down in the drain. The ice machine was inoperable. The beds rolled away from the wall when I tried to read sitting with my back against the wall. The room was uncomfortable and not very clean. Will never Stay at another Best Western again.

Filthy, inconvenient, no room security

1.0

− Incredibly dirty. We checked in at 8pm and my young child was ready for bedtime. The bathroom was filthy, used washcloths still in bathroom from the past guest, floor was covered in dark grime that stained the bottom of our socks, ring in bathtub. Bed appeared to be freshly made at least and since our child was so tired, we resolved to treat the bathroom like a public restroom, since we were so far from the front desk. (In the "inn" that you have to drive from the front desk to get to) There was a hole in the wall instead of an outlet to plug your phone chargers. Once our child was asleep, we realized the deadbolt was broken and there was no way for a guest in the room to secure the door. An all-glass front door is also unusually insecure for a hotel. We moved an armchair in front of the door, but security and cleanliness were inexcusable for any hotel, especially a national branded hotel. We are experienced travelers, have had many questionable stays over the years, but this is the dirtiest bathroom I have ever encountered. In the morning, when I asked for a hairdryer (missing from room, as was ironing board) the front desk said "Oh, you're in the 'new' building." The grime on the bathroom floor was comparable to an abandoned building and I do think that this building was likely unoccupied for some time. This should be investigated by the Best Western brand, because the "inn" is not up to standards.

Not what was advertised and was dirty

5.0

I was told a scenic view and there was none . The rooms had cob webs in all the corners and it was over priced. Now I’ve anywhere on the property . There was 4 little pillows on the bed and a left over hair clip from some person before us. I will not be ever staying there again

− Cleaner room, actual depiction of the rooms instead of lies to get me to stay there . Ice machine . The property is obviously under construction I get it but staff looked in happy and didn’t have a good vibe