Wawona Hotel♡

BEWARE of using National Park Reservation Service

2.0

I booked two rooms for next year through the National Parks Reservation Service and within a month I was notified that the hotel was cancelling all reservations after December 2024 for the future. National Parks Reservation Service was of little help to me in obtaining the refund of the deposits I paid. I was told to deal with the hotel. Aramark who manages the hotel assured me my credit card had been credited for the deposits. I checked with the credit card company this was not true. Again neither NPRS nor Aramark were any help to me. The credit card company is now dealing with Aramark on my behalf. On top of this NPRS is keeping the "service fee" they charged -10% of the price of thr entire stay- even though the hotel cancelled the reservation. They did nothing to assist me. BEWARE if you use this preditory organization.

Worst service never

2.0

This is a scam hotel. After take my deposit. Then they cancel my booking. NOT WILLING TO REFUND THE DEPOSIT. How can a hotel do such thing What a terrible service this is. everyone who saw this review please don’t book this hotel. 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡

Great stay at this historic place

10.0

My favorite part of our stay was relaxing on the second floor porch in our chairs sipping wine and eating take-out food from the general store. [Their dining room was closed. We could picture/imagine the horse and carriages dropping people off in olden days. Yes, you have to go down the hall for a shared bathroom, but that is part of the charm.

Avoid this place

2.0

I booked a two night stay at Wawona, and a few days before we were due to arrive, I received an email to inform me that due to renovations, the kitchen and dining room were not available, and offering a refund. I took up this offer as it would not be acceptable to stay there without having access to somewhere to eat. Two weeks later I have still not received the refund, but have had 3 emails from the company stating they overpaid me $17 when processing the refund and demanding that I repay them. I am not prepared to send more money to an organisation that didn’t provide me any service, left me searching for alternative accommodation and now are harassing me. Avoid at all cost.

Tragically deteriorated and dirty.

4.0

We were notified a few days before we left that the kitchen had been closed and were disappointed, but when we got there we were relieved that we hadn't eaten there. There was a health warning sign on the door to the kitchen that denied entry without protective gear due to bacteria, etc. The entire place is in deep decline. The hotel was encased in scaffolding and we learned that the roof was being replaced because it had partially fallen in. The porch on the building we stayed in (Washburn) was lovely and the chairs and small tables were in good shape, but the trim was visibly rotting and the railing had a warning on it telling you not to lean or sit on it (obviously it was no longer sturdy.). The room was clean and nice, but the lobby of the hotel was dirty, worn and outdated. It could have been charming if the carpet and upholstery of the furniture hadn't been so dirty and worn. It is really tragic that a historic place which clearly could have been wonderful has been so neglected.

Disappointing

4.0

Two days before arrival we received an email that the dining room would be closed at the hotel. Bummer. There are NO rear by restaurant options, so we brought a cooler and some provisions. I understand the closure was unforeseen, but the hotel did not go out of their way to make any other provision for meals except to lay in a few extra grab and go options at the golf shop. This was a fairly significant inconvenience and we were not compensated in any way for that. We were not made aware that there would be construction going on during the period of our stay, scaffolding, hammering, etc. I appreciate that they must maintain the hotel, indeed it needs a tremendous amount of maintenance, I just wish we had been made aware so we could have taken that into consideration when making our travel plans. The rooms are small, but functional and there was plenty of hot water. There are, however, lights on the veranda outside all the rooms that stay on all night and shine through and around the roller shades. Our bathroom window had no shade at all. Yes, this is a historic hotel, and we expected it to be antique and without modern fixtures, etc. So you shouldn't expect luxury. To sum it up, the setting is pretty but not very convenient. There's a level of deferred maintenance here that we didn't expect and found disappointing. We felt that the hotel did not do the minimum to accommodate guests for the inconvenience caused by the dining room closure and the staff displayed a lack of warmth or friendliness that made me feel they were not happily employed. What did we like? The veranda in the evening with a glass our own wine was lovely. Was this worth $300 a night? No, it was not a $300 a night experience in the least. This could be a real show place if they really put the time and money into properly maintaining the buildings and keeping the porches swept, fountain cleaned of weeds and so much more. Not worth the cost of the stay.