Hilton Newcastle Tyne Bridge♡

Good 1 night stopover

9.0

Good parking facility & easy to find. We loved the lounge access which was included with our room rate. Good selection of drinks & snacks inc wines & beers between 6-8. Very comfortable seating with a lovely view of the Tyne. Large bedroom, very comfortable bed & pillows. Good sized tv although not many channels a available

− I was disappointed that our room did not feature a fridge as we like to have access to cold drinks without leaving our room. Also we had chosen a room with a balcony due to the time of year but our room was on the corner & had very limited space in comparison to the other balconies. We were also looking directly at maintenance work on Tyne bridge which was very noisy so not the serene balcony experience we had expected. Breakfast, while plentiful, did not have the usual ‘Hilton’ feel, not as greater choice as in others we have stayed at. Also the ordered fried eggs and omelettes were not well made

Really happy we will definitely be visiting again

10.0

Excellent breakfast and location will definitely visit again

− I was happy with the overall service and hotel and staff putting chocolate and a card in our room for my husband’s birthday was a great touch too .

Guest review

6.0

The room was lovely – modern, clean and very homely. The bed was incredibly comfortable, and we both had a great night’s sleep. The room service staff member was friendly and helpful. One thing to be aware of if you’re travelling with children is that the TV only has basic channels and doesn’t have apps such as Netflix or Disney+, so it’s worth bearing that in mind if you’re relying on it for entertainment.

− I booked through Booking.com and assumed payment would be taken at check-in. I had forgotten my purse but had Apple Pay, so I didn’t expect any issues. However, I was told a physical card was required, despite this not being mentioned anywhere in my confirmation emails. When I explained I only had Apple Pay, I was met with a sigh. I was then left waiting at reception with my 4-year-old for around 15 minutes while staff tried to send me a payment link, which only arrived after it was sent from the receptionist’s work email. There was no apology for the inconvenience. I also wasn’t given any information about check-out, the hotel facilities or luggage assistance, despite travelling alone with a young child. The pool was nice, but there was a sticky brown substance on the floor near the loungers, and a staff member poured liquid into a nearby drain while guests were using the pool area. Staff also seemed confused about the pool booking system, even though guests are instructed to book in advance. There was also a swimming teacher waiting by the pool who appeared to be watching guests while waiting for lessons to start, which made the atmosphere feel uncomfortable. Finally, room service took over an hour to arrive. Although I appreciated the apology and complimentary drinks, our food didn’t arrive until almost 9pm, which isn’t ideal when travelling with a young child.

Suite Suite stay!

10.0

A warning that this review is going to be slightly biased as I was given the “Guest of the Day” award upon check in. This resulted in me being upgraded to the King Executive One Bedroom Suite with Balcony, which was on the top floor and most recently refurbished. It was amazing. The staff I interacted with in this visit were fantastic and the whole visit was fantastic. We made use of the executive lounge, bar and restaurant for breakfast. All very good. Highly recommended.

Love this hotel our all time favourite x

10.0

Everything

− Nothing