Hôtel Juana♡

Stunning looking hotel, poor service.

4.0

Beautiful looking hotel, stunning and historic. Room had a comfy bed, great air conditioning, and the location is spot on.

− No coffee machine, just a kettle with two sachets of instant coffee that did not get replaced. No dairy products or dairy substitute of any kind. Also, on the third day the housekeeping left the dirt spoons and empty tea sachets where they had been left!!! The TV was a relatively small, old Toshiba. Nowhere near a five star standard.

Fantastico

10.0

Tutto molto bello

Sympa

10.0

L’emplacement la deco et le personnel

− Rien en particulier à part que les accès ont été privatisé le soir par une soirée lors du festival de jazz et la journée par un court métrage où ils ont eu le culot de demander à mes enfants de faire moins de bruit dans les espaces communs

Guest review

10.0

Super emplacement . Personnel exceptionnel

Style and service in a perfect combo

10.0

If you love the perfect combination of style, luxury and excellent service, plus delicious food (breakfast and dinner at Paseo) and a lovely beach nearby (at the sister hotel Belles Rives) – Juana Hotel in Juan les Pins is your place. Lovely rooms, some with sea view, a very friendly and efficient team – including the concierges (who double as valet team), the receptionists and the staff at the bar / in the restaurant – is, what you get for a not negligable amount, but it’s worth every cent you spend. I enjoyed each of the five days I stayed here in June, and I will be back as soon as I can. I booked via slh.com, because thus I enjoy my Tier 2 member perks. You can also book directly or via Hilton Honors. How ever you book – you’ll love it. The hotel has a charming little swimming pool, too, and is located downtown Juan les Pins, right next to La Pinède, the open air concert stage, and only three walking minutes from the beach. Awesome. Just marvellous.

Almost a TOTAL Lack of Customer Service.

4.0

For such a beautiful hotel it is a shame the service is so poor. A five star hotel sets an expectation that guests should expect, but Juana falls short over and over again. Some people might say I am being too picky but when you stay at 4-5 star hotels you should expect the little things will happen seamlessly. First, I booked direct with the hotel for a four day stay in a "Prestige Sea View" room (€670 room only, no breakfast) for a little relaxation after week at Hotel La Perouse in Nice. The only communication I received from Hotel Juana after booking was a form letter email confirmation. I am use to an email from either the Hotel or Front Desk Manager, Concierge or Restaurant Manager asking if I need anything during my stay like dining room reservations or something in my room on arrival. That being said the dining room was closed for dinner two of the nights we were there. Not what you expect from a 5 star. Our room wasn't ready when we arrived which isn't an issue. But, we were told to wait in the library off the main lobby. Even though it was over 35 degrees, we were not offered any refreshments complimentary or otherwise, which I thought was odd. Even though there were many staff members in the lobby at check-in including a bellman, concierge, two front desk employees and a woman I assume was a manager, no one made contact with us as we waited. Throughout our stay the bellmen and concierge seemed glued to their podium instead of working the front doors for the guests. At one point I held the door for a young mother with a baby in a stroller and two other young children in tow, while two employees stood at the podium. Again a level of inattentive staff that one doesn't expect from a 5 star. The room was lovely and the view was great, but housekeeping was lacking. For two days during our stay the coffee pods for the coffee machine were not replenished. The Kleenex in the bathroom was not replaced when empty. One night we didn't receive turndown service. The final and the most concerning issue was that a glass used for "MetaMucil" in the morning was rinsed but not cleaned and still had orange residue on the glass when we returned in the evening. How is that acceptable? Are the glasses not run through some type of dishwasher? One afternoon when we returned from Antibes to take a swim there was only one pool towel in the storage container at the pool even though there were few people at the pool. At the market in Antibes we purchased some fresh Strawberries which we put in the small refrigerator in the room. The next day a card was placed in the frig. stating any food placed in the frig would be "Removed". Really? I expect a 5 star hotel to adapt to the needs of the client, not the other way around. I will end by saying one employee did greet us and asked us how are stay was going. That was Jean-Paul.