Hyatt Vacation Club at Coconut Cove♡

Guest review

10.0

Very confortable place, nice staff and very clean areas.

They hire thieves

2.0

Well, last year my family and I thoroughly enjoyed the stay. We returned with our son the following year (2026). Well, this trip ended with an employee entering our room without our request to replace towels when we had already had them replaced in the morning ours. At 1:32 p.m. an employee entered our room and stole some items. When I returned to my room and realized the items were missing I reported it. Staff to include the director of operations allegedly looked “all over the premises to include the trash” and did not locate said items. Then this director of operations had the audacity to claim we lost them. Now, I’m having to return home without my belongings and compensation. Apparently, they prefer to file an insurance claim and protect their employee. We will not be returning. Find some where to stay.

Great staycation for me and the family

10.0

The resort is always clean and the staff are excellent.

− Some units tend to be more noisy than others. But overall better than a hotel stay.

Guest review

10.0

− I like Everything,, Good place To spend time with family

Poor service

4.0

Arrived at 9:30 am with 2 5 year old grandkids. I asked if we can get into our room a little earlier than 4 pm check in. I was told we would be notified when room was ready. At 3 pm. , I asked if our room was ready, and was told waiting for inspection. For the next 45 minutes I watched guest checking in and receiving rooms. At 3:45 I walked up and talked to a guest checking in for their two bedroom. He told me he arrived at noon, was not a member, yet he was given his room. Why was he ahead of us. At 4pm. I was told housekeeping was just now moping floors in our assigned room. This front desk did nothing to help us. I cancelled my vacation club seminar, due to overall poor customer service. They did nothing technical incorrect, but did not go above and beyond for a world Hyatt member of 30 years. I reached out to GM Brien Kramer via email, and he has ignored my request for discussion. Now I understand why this property does not prioritize service following GM example. Lastly, when I checked out the next morning, I was later sent a text thanking us for our stay and would be receiving a concierge gift at checkout which I never received.More examples of a poorly run property.