Residence Inn Hartford Avon♡

Property needs serious attention, look elsewhere

5.0

Good location, nice staff

− Our room smelled strongly of mildew… and trust my, i am not that guy who thinks black mold was created by the devil… I usually do not care but this was a smack in the face when eh door opened… also when i woke in the morning to get a shower, no hot water! My wife had taken a shower the night before and said she had to let it run a long time to get hot water.. in the am, no hot water after close to 10 min. The 3rd thing is the facility is clearly in need of repair and update, cracked sidewalks, broken doors…nothing terrible but we paid about 400 bucks for one night! By that measure, clearly this was not worth that kind of money… this is 120 buck max

Guest review

2.0

− First, beware. When we arrived after a five hour drive we were told by Jenny that we did not have a reservation (even after giving her the confirmation number). She then told me that they “no longer honor reservations from Booking.com”.) I then asked if they have rooms available and she said “we are almost sold out.” My point being, she had almost no interest in easing my mind as to whether or not I was going g to have to pack up all of my luggage and my family and find another hotel. She did offer to call her manager and after thirty minutes we were on our way to our room. I very nicely asked if perhaps she would consider upgrading our room and her response was “you already have a one bedroom.” Let’s move on to the pool and hot tub. This hotel is in need of some TLC. It’s clean and the other front desk attendant was really nice (Tamika). But the beds are uncomfortable and the pillows are not the “Marriott” quality we typically see. Oh… and then there is the creepy local guy who somehow gets onto the property and hangs out by the pool bothering people. According to the staff, this is an ongoing problem. Overall, I was displeased with how they handled my reservation and I’m not certain they would honor someone else who booked through this app.

Guest review

6.0

− Room felt really cramp d and wasn’t comfortable

Family wedding

10.0

Family and extended family all stayed for my neices wedding in the area. Hotel was fantastic, clean, friendly staff. Marriott never disappoints.

A great experience

10.0

Avon ct. very pleasant staff clean rooms. Very home like feeling the cost for what we got was so worth the experience