Marriott Philadelphia West♡

Two people made sure we had a room for the night

10.0

My mother and needed a room quickly because of a plumbing disaster in our home. Floyd Kadine and Tyrah Alisca were on duty at the hotel, couldn't have been nicer, and quickly got us squared away.

We would gladly stay there again!!

8.0

The facility a nice surprise for us. It was more than we expected for the price. The included breakfast was in the sports lounge and was a lovely buffet and accompanied by a full staff

− The only issue was that we chose the “handicapped “ room. It probably wasn’t ADA compliant. It did have grab bars though. But only a slippery tub.

Clean and easy--wish there was free coffee. Folks using in room coffee makers to clean underwear :(

6.0

I don't like there's no free coffee or breakfast. My room was $300 and is always pricey compared to others but my co-workers always want to stay here.

− Edges of the room were dirty--not that they needed to be cleaned but that they needed to be painted or replaced.

What a time

10.0

Had an amazing time very comfortable and clean. Made us as guest feel was very attended too. Thanks for a welcome visit love it here

Guest review

1.0

It was flooding and fire in the hotel. We had to evacuate and live the hotel and looking for another hotel middle of the night, at 1 am.

Don’t depend on management if hotel encounters issues

2.0

We booked a weekend stay here because we had a funeral on Saturday 6/27. We checked in on Friday 6/26. Shortly after the hotel had to be evacuating due to a major flood. We stood outside for about 2 hours while firefighters addressed the situation. Eventually, the hotel was deemed uninhabitable. Most of that is outside of Marriott control, so we can’t really hold that against them. However, once we were cleared to go in and get our stuff from our rooms, management essentially threw us to the wolves. They didn’t find us rooms at nearby hotels at same rate or give us vouchers or offer to pay for the nights it was uninhabitable for something that wasn’t our fault. They just told us we have to go find another hotel while competing with hundreds of other people at 10 at night. We eventually found a room at a nearby residence inn which is also owned by Marriott. They, nor we, could get in touch with the original Marriott Friday or Saturday to transfer us at same rate. We had to pay for that room out of pocket so now we’re paying for 2 rooms. Saturday morning and afternoon were spent trying to figure out if we had to go back to the original hotel since that was what was in the system and we didn’t want to pay 2 nights at 2 hotels and be left holding the bag. Phones were not being answered and we had to have a place to come back to, so we were forced to pay for 2 rooms for a second night. It’s still not resolved. Nor have they reached out. Customer support is not able to fix the issue because they don’t know how and are not empowered to do so. Nice hotel but if something goes wrong, don’t plan on management or corporate addressing the issue quickly or correctly. Stay here at your own risk. Heaven forbid you have a wedding party stay here and something goes wrong. Your entire wedding would quickly turn into a nightmare. My guess is they want everyone to roll over, capitulate to frustration, and eat the cost to save what I’m guessing is costing them around $50k in losses on guest stays. There’s obviously other losses but I’m sure insurance handles most of that. If you have an event like a kids sports tournament, funeral, wedding, or conference that requires reliability stay here at your own risk.