The Phoenix Hotel Yogyakarta - Handwritten Collection

More than expectations

10.0

The check in was a breeze and even though I was early by 2hrs, the room was already ready. And I requested for late check out by 2 hrs and the reception was willing to check for approval and gave me the extension. The crew throughout the hotel was friendly and smiling, and the amenities and entire hotel were clean and cosy. Thank you for the comfortable stay.

Look no further- The perfect place to stay when visiting Yogja!

10.0

This hotel was beautiful. We had a pool facing balcony room and it really made our trip. Sitting on the balcony in the morning with a cup of tea was lovely before heading to a fantastic breakfast. The room was well maintained and charming. The small shower head had weak power but the main rainfall head was fine. Good in room amenities too. The bed was so comfortable we slept amazing and although it is central it is very peaceful and we slept like babies. We didn’t use it but the remote says Netflix on the tv too! The staff are faultless and so friendly. The breakfast they laid out was outstanding and good variety. The fresh juice station and the jamu (herbal drink) area was a fantastic touch. They blend western foods into their menu for those who may miss home but really hit the nail on the head with local cuisine. A must have breakfast! The staff are the main draw. The greetings feel warm and genuine and they are all incredibly helpful. Arnold (we think that’s his name?) who greeted us to breakfast each day was a welcome smile. But they were all just so lovely from the welcome desk to those going around the hotel doing their duties. Decent enough gym area, with weights, lateral machines, squat rack, and cables.With treadmills and cycles and more it has enough for a good workout. Lovely pool, although a modest area it has plenty to offer. Good sun catcher too but plenty of shade for those who need it. A bed was always available to those who wanted one. The spa was fantastic. Again, the staff were incredible. It is well priced, we had a massage there and a facial and they were good and attentive. Welcomed with cold towels and a herbal tea before going into a relaxing room for great treatments. After we had fresh fruit and they were just wonderful. Easy to get into and the car system to pick up and drop off is really easy. They also do excursions for those who want something hotel organised. Location is fantastic. Right on Tugu area it is walking distance from great food spots, coffee shops, shops, and live music venues. It is the perfect place to stay in jogja, my mother is from here and after our home stay we came here and it was easy to visit all the areas we loved to go to. From the palace to alun alun, to getting a driver to go further afield.

Good location but dated property

8.0

The Phoenix is an old school hotel, but is really showing its age. The building and furnishings look dated (not antique) and the rooms a bit too small. While the breakfast was decent, the quality of the other meals was average at best. However, the hotel is located in a lively part of town and close to many good restaurants. The ++ of this hotel is their courteous and attentive staff - they will bring the stuff super quick.

I was dreaming to stay in that hotel. I was very disappointed.

2.0

I was looking for long to visit Yogyakarta, I am a big travel and did in Indonesia more than 50 trips, more or less long. I am Accor + member and a big fan of M gallery hotels and Handwritten collection ones. I feel they have all a special character. La Coupole in Sapa and Hotels des Arts in Saigon, both in Vietnam are really jewels in hotel business. I was finding Phoenix Hotel in Yogyakarta on Accor website. I was making reservation for two nights, first in a premium room and a cancelled for a suite, even if the price was higher because I was very exited to stay there. The old hotel is very nice, charming style, and the suite was well maintained, I think recently renovated. The staff was perfect, Indonesian kindness and way of service. The food in the restaurant was extremely nice, we ate there most of the time, and a big effort is done for breakfast which usually is not an Indonesian specialty. But, the swimming pool was a lot smaller than expected, and probably because of the situation in the middle of the buildings, very noisy. I love swimming and I was there once for 30 minutes only. The suite is space and comfortable, but the bathroom is not at the level expected in this type of hotel, maybe the « Mandi » traditional. I was planning to stay longer, but we were very happy to escape after two nights for paradise in Plataran Borobodur. An incident was also happening during our stay and leave me a bitter taste. I am used to take coffee from machine every morning. I am equipped in France and in Beijing where I work. In each hotel, I get one also from different brands. In that suite, it was an old machine that, even French from Malongo brand, I never seen, probably made before I was born. The new ones on the Malongo website look very different now. No manual for using it. I succeeded to make a first one, but on second attempt a plastic knob broke in my hand. I informed the reception immediately. They told me that it’s the third time this was happening and unfortunately, I have to pay for the machine. More than 150 € for a machine that was over aged and my money will help to buy a new machine. I found that attitude very bad, not at the level of 4 stars hotel from Accor group. I am responsible of what I can break, but any insurance will pay for the price of used machine. My overall thinking is very negative about the management of that hotel, and I don’t recommend to stay there based on my traveler experience.

Exceptional stay at The Phoenix Hotel

10.0

We had an absolutely fantastic stay at The Phoenix Hotel in Yogyakarta! The hotel’s historic charm, elegant colonial architecture, and serene atmosphere made it a perfect base for exploring the city. Every detail from the beautifully maintained rooms to the peaceful pool area reflected the hotel’s commitment to quality and comfort. A special mention must go to Dina at the Paprika Restaurant, who truly made our stay unforgettable. Her warm smile, genuine kindness, and impeccable service turned every meal into a wonderful experience. Dina went above and beyond to make us feel welcome, offering great recommendations and ensuring everything was perfect. She embodies the spirit of Indonesian hospitality at its best. We left The Phoenix Hotel feeling completely relaxed and grateful for such an exceptional experience. Highly recommended for anyone visiting Yogyakarta and don’t miss breakfast or dinner at Paprika Restaurant!

Looks Traditional, But Not Worth It Due to Hygiene Issues

4.0

Booked two nights, paid in full, hoping for a relaxing stay with family. The hotel looks traditional online, but the hygiene was disappointing. The room had a strong smell, and the overall feel was uncomfortable. After an hour, I felt nauseous and on the verge of a hives outbreak,so we left immediately. I discussed with the hotel, offered to pay for one night, and asked for a refund for the second. They refused. I’m not writing this to complain, but to offer a true experience. If you have allergies or sensitive health, be cautious.