Wingate by Wyndham West Monroe

Lobby musky smell restroom walls damage and bathtub drain has been epoxied. The lobby had paint tape

1.0

Coffee

− Poor Choice of hot food

I will not stay there again.

3.0

Upon arrival the front desk clerk was friendly and helpful. We booked online but the room we booked wasn’t available when we arrived. The clerk apologized and upgraded our room with no additional charges.

− Our room wasn’t available after booking it. It was loud and we had to call the front desk to make people stop running and screaming in the hallway. The room was not clean, as we found watermelon seeds on the floor, the bottom sheet was stained up, the mattress on the pull out sofa was stained up, the bathroom was nasty and the toilet barely flushed. The water had a weird yellow color, the beds/pillows were uncomfortable and the daytime front desk clerk was rude. I was making small talk while waiting for my receipt and mentioned that we booked online but the room was unavailable when we arrived so they upgraded us. She said ‘that’s why I hate when people book online because the system can’t tell if someone is standing here booking that room while you’re booking it online, then people get here saying how they booked online, well tough cookie, you shouldn’t have booked online’. I guess she realized what she was saying and changed the look on her face and gave me my receipt and told me to have a good day.

Guest review

10.0

We loved the staff even made a new friend, Donald Allen Jr.. Donald was the Sweetest most kind Desk Assistant ever. Our trip was last minute and he made our stay great. The Hotel overall was great. The only thing I saw that could be improved on was the breakfast we went down about 8AM, and nothing had been restocked and their were several guests about that time, and not enough to go around.

− The only thing I saw that could be improved on was the breakfast we went down about 8AM, and nothing had been restocked and their were several guests about that time, and not enough to go around.

The worst stay of my life

2.0

This was probably the worst hotel I’ve ever stayed at. It’s horrible and filthy. I would’ve be better staying outside and sleeping on the concrete. The carpet has stains on it and it’s very nasty. The toilet doesn’t even flush and it’s backed up. You can visibly see the mold and mildew on the A/c unit. The mattress has visible stains that you can see through the sheets. I advise you to not stay at this nasty hotel

Terrible

1.0

Nothing

− Check in took forever, room smelled musty, the toilet paper in the bathroom was moldy around the edges, and the facility had no internet connection and because of that the tv didn’t work. I talked to the front desk clerk and manager and they agreed to honor 50% of my money back because we were not staying there. Booking.com talked to them and they were going to return my money, and I was assured that this would be handled so we left. Today, I get an email saying that they couldn’t come to an agreement and I will not be refunded the amount I was told I would be. This leaves me no desire to use this service again or that hotel chain.