Hotel Riu Cancun - Adults Only - All Inclusive

Thanks Hotel Riu Cancun

10.0

What an amazing place to spend a few days instead of the air b and b . Great helpful staff and fun as heck !!

RIU Cancun - Spring Break 2026

8.0

I've stayed at this resort multiple times. Enjoy we have enjoyed it every single time. The staff is wonderful...Alejandra in the lobby bar was a joy & Keke at the buffet every morning always went above & beyond couldn't ask for better people.

Awful experience

2.0

This was an absolutely horrific experience. My family and I were attacked by other guests, and instead of helping us, the resort staff ignored us. My cousin suffered a broken nose and was pleading for assistance, yet no action was taken. We were removed from the hotel late at night without access to our belongings. Even worse, the attackers were allowed to stay. This resort clearly does not care about safety or accountability.

DON’T COME HERE

2.0

I am extremely disappointed and disturbed by what happened at this resort. We were attacked and threatened, yet staff refused to help or involve proper authorities. Even with evidence and witnesses, we were treated unfairly and forced out. The lack of care and accountability is shocking.

Hell

2.0

The handling of this situation was unacceptable. The assistant manager repeatedly lied about what happened, despite clear video evidence and multiple witnesses supporting our account. When we asked to speak to a manager, they refused to meet with us at all. We were left feeling completely dismissed and unfairly treated. The way this was handled felt discriminatory and deeply concerning.

NOT a safe hotel to stay at!

2.0

Needed a 0 star option. Had the worst resort experience ever. Our basic human rights were violated by the staff at this resort. My family and I have stayed at Riu’s all over the world and this is by far the worst Riu experience. We were physically attacked by a group of Hispanic men staying at the resort. As the men were attacking us they were threatening us that they would send the cartel after us. My cousin, she was bleeding nose busted begging for help, begging for the police, begging for security to do something and hotel staff did nothing! The police came and did no investigation. The hotel staff did not listen to us and kicked us out of the hotel in the middle of the night with no money no passports and did not let us get our belongings. They held our belongings hostage until a day later even then it was a fight to get our stuff. Do yourself a favour don’t stay here, this hotel does NOT deserve your money. They also let the person who broke my cousins nose to remain at the hotel we tried to press charges and the hotel staff said they don’t want to help us cause we are no longer guests of the hotel. They do NOT care about tourist safety. I have reached out to WestJet, Sunwing and Riu Resorts. I am disgusted how we were treated. We had multiple witnesses who were other guests who spoke on our behalf and they were threatened by hotel staff that they would get kicked out to. Part of our group who were asleep and not involved were also forced to leave. We begged, bled and pleaded but no remorse was shown despite having video evidence from other guests clearly showing our assault. Management have fabricated stories and will not look at the evidence we have when it backs our story. I’m not sure if this was clear racial profiling but the people who assaulted us, as we were screaming for security were allowed to stay. This resort is not safe. They do not want to help. The staff lie and management have no regard for safety and proceed to ignore our emails and pleads for help in this foreign country. Staff even refused to give us the police’s number to press charges! Riu Hotel, look at the evidence and compensate as we will proceed legally for your violation of our rights.