Garden Place Hotel♡

Poor

4.0

Aging rooms, sad breakfast, terrible Wi-Fi. If you can, spend your money elsewhere.

Very nice experience, due to staff

10.0

On June 30th, we arrived late from Canada for an early flight scheduled out of Buffalo. The hotel was more than to be expected. Very clean and comfortable room, easy and quick check in, etc. Laquitta at the front desk, made us feel as if we had been there before and expedited our keys to make sure we could get some rest prior another another long day. She made sure our wake up call was made, which gave us plenty of time for a very nice warm breakfast. Furthermore had pre-arranged for courtesy shuttled to be prompt. Oh, she gracefully, explained that we could leave our vehicle safely parked on the premises for a nominal fee, allowing us to avoid looking for any long term parking near that airport. Just outstanding. On our return to stay a night before heading back to Canada, you guessed, Super Laquitta was there to great us and this time, I believe we had an upgrade to our room, that overlooked the "garden". At the time, I was missing a personal item and due to the hour, could not feasibly venture to find a replacement. I don't know how Laquitta was able to summon a fix to my problem, but it was certainly above and beyond here duties. Lastly, on our check out the following day, which we were provided with a late checkout, was just as pleasant. Bindu was at the front desk at the time and apparently, no employee wants to be outdone, for when Bindu found out we were looking at a trek back into Canada, she took it up herself to search the easiest way for us to avoid any possible traffic and avoid Niagara Falls tourism entrance. A blessing in disguise for we had planned to add the extra 40 min of what can be bumper-to-bumper in that area. Can't say enough about these two except that they made our stay all the more comfortable. Nice hotel, quiet area (considering the prox to the airport), over the top service. If anything, we will visit again in hopes they are working during our stay. Thanks again, John H

Visiting family and friends, nice !

8.0

Good place to stay near airport and city, enjoy the ambiance and cool place.

Don't waste your time or money - there are MUCH nicer hotels for similar prices and MUCH nicer staff

2.0

Looks great from a distance, but very poor from the car park into the hall it gives you a taste of the horror within! My advice would be just don't bother! The staff are rude and unhelpful, the rooms are shabby and uncomfortable

Don’t book.

2.0

Stay away from this place. There is a ton of mold in the bathroom, no WiFi and little to no lights in the room.

Don't believe the hype of the website

4.0

We've admired this property for years while passing through, but our first and only stay was a real disappointment. Indifferent staff and a property in rough condition made our stay feel more like a necessity than something we wanted to do. The hotel is very convenient to Interstate 90 and nearby sightseeing attractions, and our room was clean (if not in poor repair). But the lack of hospitality and the damaged hallways, stairwells, and room fixtures really detracted from our stay. The extravagant decor belies the almost-tense atmosphere of the hotel. Front desk staff were not welcoming and certainly not helpful when there was an issue with the hot water. The telephone in the room did not work, nor did two of the lamps. Hallways had torn-off moulding, open junction boxes, and damaged walls. Sleep was dictated by the noise on Transit Road, as our room was about as close as one could get to the roadway. Light sleepers may want to bring earplugs. If price and proximity to the Interstate are your only considerations, the Garden Place Hotel might suit your needs. (Travelers beware: the hotel charges a $150 security deposit; very telling of the kind of experiences they've had.)