Courtyard Tacoma Downtown♡

Guest review

9.0

Initially our TV was not working and a maintenance man came up and was able to fix it. Well done.

− Nice location.

I have stayed before and will stay again.

9.0

Our dead bolt lock on our door was broken/jammed. The door for the refrigerator and microwave is broken and wouldn’t close.

− Clean, friendly, a nice quiet boutique hotel. Nice to have the microwave available in room. Beds are comfortable.

Guest review

6.0

Location was great for the dance convention

− Staff at the restaurant was very rude. We ran out of toilet paper on our last day and requested more but never received and had to get some from another friend at the hotel.

It was fine

6.0

We stayed here for one night. The stay was fine overall, but it felt like some attention to detail was lacking. The hotel was quite busy, with what seemed to be a large group of high school students in town, so that may have been part of the problem. We checked in, and weren't given a platinum welcome gift/points. This isn't all that important, to me, but was perhaps an indication that the (very friendly) staff were busy. Then, even though our reservation clearly stated that we had 3 people and needed a king + sofa bed room, when we got to our assigned room, it had only the king. We called the desk and found out we'd been given an accessible room, so had to carry our luggage all the way back to the lobby, then get a new room assignment. This one was correct, and once we got to the correct room, it was comfortable enough, with a nice bathroom. The start of the stay felt a bit disconcerting, though. The hotel location is nice, with restaurants as well as the Museum of Glass within walking distance. Parking is somewhat annoyingly located across the street, and even for self-parking cost $19 (valet was even more). There was some road noise audible in our room, which we were able to mute with a white noise app from my phone. Overall our stay here was fine, but we've stayed in hotels and even Courtyards that we liked better.

Guest review

9.0

The room was spacious and comfortable, and the staff were friendly. In particular, a housekeeping staff member named Maria was especially kind; she stopped what she was doing to assist me with my inquiry. Also, it was nice that there was a small shop next to the front desk where you could buy snacks and drinks.

− I understand that the Marriott chain’s support center is separate from Courtyard Tacoma Downtown itself, so I know it’s not this hotel’s fault, but the Marriott's support team just won’t respond. I tried to contact them via chat and email to inquire about early check-in, but they simply ignored me. In the end, a Booking.com support staff member called the hotel and got an answer for me, but if they hadn’t done that, I wouldn’t have gotten an answer and would have remained anxious.