Red Roof Inn & Suites Newport - Middletown, RI♡

Budget Option for Newport

8.0

Clean, continental breakfast, close to Newport.

− No elevator, very expensive for this level of accomodation, but not out of line for the area, unfortunately.

Great price, great location

10.0

Everything

− Nothing

Do Not Stay Here

2.0

Do Not Stay Here!! After my recent interactions with staff, if I could give this place zero stars I would. Below is my original review and their response. I was charged a $100 room incidental fee. I called 3 times to have this removed and finally after 2.5 weeks was told that it was for "room damages." Funny how this charge was showed up after my review. Below they accused us of having more than 4 people in the room because I asked for two additional pillows. When I asked I was told I would be charged for these pillows. Each bed had 3 pillows, not 4. Below they determined my request must mean that I had more people in my room than my reservation stated. As I mentioned in my review, their air conditioner threw black chunks all over my kid, the floor and the bedding on the last night of our stay. We did not report it as it was the last night of our stay and we needed to get going to our next destination. Had I know this was going to turn into a whole drawn out thing with lies on their end, I absolutely would have reported it. They charged us for this "damage" that we caused. In addition to these issues the bathroom door doesn't open all the way because it hits the hotel, the staff is entirely unhelpful with anything we asked, the orange juice at breakfast came out like water, the milk smelled bad, and the eggs were the worst hotel eggs I've ever had. The curtains were broke and we had a light shining outside our room (that was a hotel light on the ground) that made it very bright in the room and hard to sleep. After calling for the 4th time about the $100 charge and speaking with the manager she told me they "documented the damage" and that there was nothing they could do about it and to call corporate. After calling corporate, they confirmed that the hotel is the one who has the power to refund that money. Now I have to wait 7 more days for a "resolution." I'm jumping through hoops all because their air conditioner unit damaged their property, yet somehow I'm responsible. This hotel was over $700 for two nights and definitely isn't worth that. Again, do not stay here. Original Review on a different website: Cons: Bathroom mirror wasn’t cleaned. Tried to get two more pillows and was told they’d try but they’d have to charge me. Breakfast was poor. Didn’t even try to eat it the second day. The air conditioner kicked out black chunks all over the floor and onto my kid and the bed when she was sleeping. Pro: room was big, had a decently large refrigerator and a microwave in the room. Response from Sampathi Medaram on Jun 29Dear Guest, Thank you for taking the time to share your feedback. We appreciate you mentioning that you enjoyed the spacious room, refrigerator, and microwave. We sincerely apologize if the bathroom mirror did not meet your expectations. Regarding the air conditioner, had this issue been reported during your stay, our team would have immediately inspected the unit and either resolved the issue or relocated you to another room if necessary. We would also like to clarify the concern regarding the extra pillows. Guests are not charged simply for requesting additional pillows. Your reservation was for a room with two beds, which is already equipped with four pillows and was booked for two adults and two children. We are happy to provide one or two additional pillows upon request, subject to availability. However, we cannot provide an excessive number of extra pillows, as this may indicate occupancy beyond the number of registered guests. Any additional occupants must be registered with the front desk in accordance with hotel policy. If there was any misunderstanding, it may have been related to potential damage charges for hotel property if pillows, mattresses, or other items become heavily stained or damaged during a guest's stay. Damage charges are not applied simply because a guest requests extra pillows. Regarding breakfast, we are sorry it did not meet your personal preferences. Our breakfast offerings are clearly communicated at check-in, displayed on informational flyers at the property, and listed on our website so that guests know what to expect before and during their stay. We appreciate your feedback and hope you will give us another opportunity to provide you with a better experience in the future.