Amazonia Estoril Hotel

Guest review

6.0

− Que no estuviese abierta la piscina y qie no funcionara el ascensor

Guest review

6.0

La ubicación

− Limpieza y estado de la piscina

Never again!!!

2.0

This hotel bears no resemblance to what is shown online. All the photos are ancient and do not reflect the actual condition of the property. The entire hotel is run-down and in need of renovation; the pool is green, and the water is murky. The building's structure is dilapidated—the masonry is crumbling, and the paint is peeling off the façade. Anything made of metal is rusted and falling apart. Windowpanes are cracked, and the walkways are uneven, full of holes, and pose a tripping hazard. The prices are completely unrealistic and grossly inflated. We paid €200 per night, whereas a fair price would have been €50–60 at most. The building shown on Booking.com is a beautiful historic structure with a lovely swimming pool, but guests do not actually stay there. The pool is not blue but—as mentioned—green, and certainly not inviting for a swim. Instead, guests are accommodated in a rear building that resembles a drab concrete block; the view is of a parking lot and a concrete wall. The only positives were the quiet atmosphere and the cleanliness of the rooms, thanks to the staff. Everything else was poor. We cannot recommend this hotel under any circumstances. Our room door could not be locked, and it took the hotel three days to provide us with a different room because they were unable to fix the lock. At night, we had to push a sofa against the door to prevent unwanted visitors while we slept. During the day, our room was accessible to anyone; there was no security—despite the reception claiming otherwise—and all the doors were left open. Key-card access to the building didn't work either, meaning anyone could have walked right into our room during the day. We were refused a meeting with the hotel manager or owner. Please take a look at the photos we took; I think they say it all about this hotel. We will never book a room here again.

Schlechtes Preis/Leistungs Niveau, wir waren sehr enttäuscht.

5.0

Es war sauber, die Lage ist gut.

− Die Fotos auf Booking,com entsprechen in keinster Weise der Realität. Das Hotel ist total herunter gekommen, Putz bröckelt von den Balkonen, der Pool war nicht benutzbar (das Wasser war grün!), vieles ist kaputt und wird nicht repariert. Unser Hotelzimmer ließ sich nicht abschließen, nach drei Tagen bekamen wir ein neues Zimmer. Einen Refund seitens des Hotels gab es nicht. Über booking haben wir eine kleine Entschädigung erhalten. Das war’s.