★★★★★ No.28, Hubing Road, Hangzhou, CN
8.8 guest rating· 420 reviews
Grand Hyatt Hangzhou holds a five-star rating in its official classification, the requirement for every property in the Hotels of Earth collection.
The service side of those stars shows in its listing: Fitness center, Swimming pool, Room service, Sauna and Spa/wellness center.
Guests score it 8.8/10 across 420 reviews.
Luxurious Accommodation
Grand Hyatt Hangzhou boasts elegant rooms with ironing facilities, flat-screen TVs, and luxurious bathrooms. Guests can enjoy free toiletries, slippers, and bathrobes for a comfortable stay.
State-of-the-Art Fitness Facilities
The hotel features a 24-hour fitness centre with top-of-the-line cardio and strength training machines, Power Plate platforms, and TRX trainers. Guests can also unwind in the indoor heated pool with a skylight ceiling and West Lake view.
Culinary Delights
With 7 on-site restaurants and bars, guests can indulge in a variety of local and international cuisines. From local flavors to global dishes, there's something to satisfy every palate at Grand Hyatt Hangzhou.
Experience luxury and convenience at Grand Hyatt Hangzhou. Book your stay now for an unforgettable experience.
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Sleeps 3 · Extra-large double bed (Super-king size)
This air-conditioned triple room is comprised of a TV with cable channels and a private bathroom. The unit has 1 bed.
Sleeps 3 · 40 m² · 2× Twin bed
Rooms are 36 square yards and feature modern decor, plush twin beds, and elegant marble bath with separate tub and shower and work area with high-speed Internet access. Room with an outdoor terrace could let you close to nature. Deluxe amenities such as daily newspaper, digital TV and turndown service are offered.
Sleeps 3 · 40 m² · Extra-large double bed (Super-king size)
Featuring panoramic West Lake view from a bay window, this room is a spacious 36-square-yard room featuring modern decor that complements a king-sized bed, marble bath with separate tub and shower and work area with enhanced lighting and high-speed Internet access. Deluxe amenities include daily newspaper, turndown service and digital television are offered.
Sleeps 3 · 40 m² · 2× Twin bed
Featuring panoramic West Lake views from a bay window, this room is a 36-square-yard room featuring modern decor that complements plush twin beds, marble bath with separate tub and shower and work area with enhanced lighting and high-speed Internet access. Deluxe amenities include daily newspaper, turndown service and digital television are offered.
Sleeps 3 · 40 m² · 2× Twin bed
On the upper floors of the hotel, this room enjoy superior accommodations offering panoramic West Lake view, plus modern interiors including plush twin beds, marble bath with separate tub and shower and work area with high-speed Internet access. Exclusive amenities include complimentary one hour club lounge boardroom usage and Regency Club lounge with Continental breakfast, afternoon tea and evening cocktails are offered.
Sleeps 3 · 40 m² · Extra-large double bed (Super-king size)
Bustling city views welcome you to a spacious 34 - 36 square yard room featuring a plush king-sized bed, work area with enhanced lighting and high-speed Internet access and an elegant marble bath with separate tub and shower. Modern decor and deluxe amenities such as digital TV, daily newspaper and evening turndown service are offered.
Sleeps 3 · 60 m² · Extra-large double bed (Super-king size)
This room features an upper-floor room with modern decor and a plush king-sized bed, marble bath with separate shower and tub and work area with high-speed Internet access. Vibrant city views, plus exclusive amenities including complimentary one-hour club lounge boardroom usage and Regency Club lounge offering Continental breakfast, afternoon tea and evening cocktails are offered.
Sleeps 3 · 60 m² · Extra-large double bed (Super-king size)
The spacious suite features air conditioning, a minibar, as well as a private bathroom boasting a bath and a shower. The suite provides a tea and coffee maker, a seating area, a wardrobe, a safe deposit box, as well as a TV with cable channels. The unit has 1 bed.
Sleeps 3 · 40 m² · 2× Twin bed
Bustling city views welcome you to a spacious 34 - 36 square yard room featuring plush twin beds, work area with enhanced lighting and high-speed Internet access and an elegant marble bath with separate tub and shower. Modern decor and deluxe amenities such as digital TV, daily newspaper and evening turndown service are offered.
Sleeps 3 · 40 m² · Extra-large double bed (Super-king size)
This 36-square-yard room features modern decor, a plush king-sized bed, elegant marble bath with separate tub and shower and work area with high-speed Internet access. Room is with an outdoor terrace. Deluxe amenities such as daily morning newspaper, digital TV and turndown service are available.
No.28, Hubing Road, Hangzhou, CN
Can be better with cooling AC
6.0Location
− It’s July 2026, summer temperatures around West Lake can reach 35 degrees celcius or more. We paid higher price for a lake view at 7th floor. The room aircon there is only possible till 25 degrees celcius and unable to go lower. Imagine we thought we could escape and rest in the room from summer heat but ended up it was stuffy and warm - that affected our sleep at night too even without the blankets, it was stuffy. So we had to go sit in lobby which was much cooler. The hotel technician said this temperature is like this probably due to the heat as we kept our window blinds opened, he suggested to keep it shut to reduce the heat in room - that means the room is in darkness. Afterwards we shifted to another hotel property and we were able to enjoy the nice cooling hotel room and take naps in the hot afternoons.
Great view, poor check in
7.0The room is very spacious and good quality, the location is excellent, the view is what you pay for and it’s worth it
− The room I booked was unavailable at check in. I understand that this happens sometimes, it’s not a big issue. Instead of saying this the receptionist tried 3 times to have me pay to upgrade, and then gave the upgrade for free when I kept refusing to pay extra. Disappointing behaviour
Great location, great place to stay
10.0Modern and clean. Very friendly staff.
− Nothing
Guest review
9.0La ubicación está genial, en pleno lago. Es caro, pero todo son comodidades. Cama enorme. Buena atención del personal
− Todo estuvo bien
Guests are required to show a valid government-issued ID card or passport upon check-in.
Please note that smoking is not allowed in all rooms.
Please note that the onsite restaurants, bars and facilities may have limited services until further notice.
According to the new regulations of Zhejiang Domestic Waste Management Regulations, starting from March 14, 2022, the hotel will no longer actively provide single-use items such as toothbrushes, combs, bath wipes, razors, nail files, shoe wipes, etc. For use, please consult the hotel. Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Free private parking is possible on site (reservation is not needed).
WiFi is available in all areas and is free of charge.
Pets are not allowed.
Children of any age are allowed.
Children up to and including 12 years old stay for free when using an existing bed.
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