Holiday Inn Express Toledo West - Napoleon by IHG♡

Not the best stay, rude employees, no hot tub as advertised

2.0

Hotel smelled musty when we walked in. I should have been warned by the tattered rugs at the entrance. The hot tub was out of order. The TV didn't work, we went down to ask about it, they say they will reboot the system. All evening no TV. This was a horrible stay with management not offering anything to make up for the terrible service. And, the hot tub is not being repaired, it is tacky looking with snow fence up around it. Update: The girl at the front desk was terribly rude, she refused to call a manager, refused to let me leave a note for the manager, refused to give me her name. In the morning, the older lady that I told this to said that they've had many complaints about her being nasty to people. Then why does she still work there? I suspect because the management is just as poor at customer service as she was. I will not be going back to this hotel.

Fine place

10.0

Check-in was very easy and we were able to use a discount card and get a reasonable rate for our room. The room was very nice and had all the necessary amenities. Their breakfast had sausage, eggs, biscuits and gravy and all the stuff for a continental breakfast, very satisfying. It was a little off the interstate, but not bad.

Rude- bugs in room

2.0

We were in town for my son‘s wedding. We had reserved between everyone and the family 6 to 7 rooms. We were accused of having too many people which was not true. We were accused of smoking in rims, which was not the Indian lady that was working dayshift stared at us Was very rude and made us feel unwelcome. I will never stay here again and I will make sure everybody I know knows that this place is disgusting. We found bugs in our room and when I showed the lady, she told me it wasn’t true, even though I had pictures .

Guest review

10.0

Had a two night stay. No complaints. My kids enjoyed the pool!

Guest review

2.0

I had a prepaid room via Orbitz. Facility charged me an extra $20 for Fees on arrival. It has never happened before.

Noisiest hotel I’ve ever stayed in. Half the building faces the highway which is where I was given a room.

4.0

Noisiest hotel I’ve ever stayed in! Half of the building faces the highway which is where I was given a room. Had it not been so late and with hindsight I would have changed rooms maybe to the back side but I’m not sure if that would have solved the issue. It sounded like the traffic was driving through the room all night even with the shades closed. The general appearance of the hotel seems newer but it could have been cleaner. I’m not sure if they were renovating the hot tub by the pool or what but it was closed. Breakfast was a joke. I bent a plastic fork trying to stab a cinnamon roll to take (since I didn’t see tongs) and there were no eggs when I got downstairs. Extremely minimal breakfast and they only put out 1 yogurt at a time in the refrigerator. If they are cutting back on breakfast this bad it makes me wonder what else they are cutting back on. When I went to check out there were no questions asked about the stay, she just accepted my room key and gave me a “thanks”. These days where there is virtually no opportunity for customer interaction this seemed like a missed opportunity, but that’s just my opinion..