Grand Hotel Smeraldo Beach♡

Guest review

7.0

Poolbar sehr freundliches Personal Flexibilität wegen Zusatzbett

− Keine Liegebetten am Strand nur Sessel ? 10 Uhr auschecken ..normalerweise 11 Uhr kenn ich nicht anders? Automatenkaffe fürchterlich ..gerne hatte ich auf richtigen Cappuccino aufgezahlt

Stunning views - but the hotel was lacking

6.0

We booked this hotel for our honeymoon, and as we booked Citalia, We believed it to be a superior standard hotel. Upon arrival, the hotel had kindly left us a bottle of Prosecco in the room on ice and the balcony gave us stunning views of the coastline. However, there were a number of issues with the hotel which let it down. The sunbeds are reserved from an early time by guest at the hotel. And often they are not even used until late afternoon, This is not policed by the hotel or the lifeguards. In fact, when I brought it up to reception the hotel receptionist, Stephanie, shrugged her shoulders and said it was not her problem and to speak to a lifeguard. The quality of the breakfast Is average, the heart selection was lukewarm and not of a great quality, the fruit juices were pre-mixed in a dispensing machine and if you wanted fresh fruit juice you had to pay for this. I believe it is €6 for a glass. The hotel has signage to say it is a superior quality hotel, and I would disagree after spending the first week on the Amalfi Coast in a four star rated hotel the service and food there was for superior. In addition if you want to change your pool towel, you have to do this between specified times in the morning and our charge €2 per towel per person per day to do this. The location is stunning. The views are magical. There are some beautiful restaurants in the village to eat at. Overall, a disappointing stay. We will go back to Sardinia, but not this hotel.

A nice stay

8.0

We very much enjoyed our stay at this hotel although there are a couple of areas which could be improved. All staff were approachable and friendly which ensured a smooth check in. Our sea view room was clean and comfortable with excellent views of the sea and the pool areas of the hotel. Our room had a fridge and efficient air conditioning. We very much enjoyed the gesture of a bottle of prosecco which was in our room on arrival. This hotel is in an excellent location only 5 minutes walk into town where there are many restaurants and bar options as well as a public beach. The supermarket is a good 15 minutes walk from the hotel. Some areas that could be improved include modernisation of the bathroom in our room which felt tired and dated. The plastic chairs on the balcony need upgrading to something more modern and comfortable. Continental breakfast had many options but the hot food selection was limited and poor quality which didn’t change for the duration of our stay. There are not enough sun beds for the amount of guests staying during high season so the only option is to get up early to secure a sun bed. There are many pool options although they are all showing signs of wear and tear. There could be more customer engagement opportunities through additional events such as an evening bbq, cocktail hour and also more variety for live entertainment. Overall we had a nice holiday at this hotel which is in a stunning location with breathtaking views and a lovely private beach, which is the main reasons for the rating. However for us the hotel does feel tired and stuck in a different century so would require significant investment to modernise if we were to stay again in the future.

Consigliato, con qualche miglioria diventerebbe imperdibile

8.0

Posizione ottima, personale gentile e buon cibo

− I bagni, troppo datati

Great resort in a beautiful part of the world

9.0

This hotel/resort was a highlight for my family and me on our trip. We loved the location, the facilities and the staff. Our rooms were "charming" but comfortable and well equipped. The resort is beautiful! So many pools to choose from and the private beach was spectacular. Breakfast was great. We didnt eat dinner here, but ate lunch at the beach bar most days and the food and service were great. The upstairs bar was a lovely place for an evening drink or night cap. There are lots of restaurants within a short walk, and several options for day-trips/boat trips from nearby Cala Bitta. We loved this resort and would definitely stay here again.

Highly disappointed by the experience at Grand Hotel Smeraldo Beach. Would never recommend to anyone.

4.0

The property has a stunning private beach which is where my husband and I spent most of our time while there. With that being said, that was about the only thing we enjoyed besides the pleasant staff. The pools are nice, but there are a lot of children on property and most of the pools were overran by them. I envisioned this hotel being the perfect base for our explorations of Sardinia, with multiple areas of interest just a short drive away, but the “Taxis” that the front desk books for you cost a small fortune. 40 euros one way for a 10 minute drive. 100 euros one way for anything longer. For this reason, we slashed most of our itinerary because rides alone would have cost us thousands. It is situated next to (6 minute walk uphill) a very cute town with some decent restaurants, but not enough to keep us satisfied for a 6 day trip.

− When I come to Italy, I come for FRESH, DELICIOUS food. When we got there our first day, we were very hungry from travel. It was around 11:30am. With a property that boasts multiple restaurants and bars, not to mention for the price they charge per night, you would think this wouldn’t be a problem. The pool bar informed us the only thing available was 2 different types of FROZEN PIZZA. I’m sorry but I don’t come to Italy to eat frozen pizza. Then I learned about the horrendous food situation: 7:30-10:00 breakfast (aka jarred fruit not even fresh, cold cuts, and cold eggs that we couldn’t even choke down). 12:30-2:00 lunch $40 euros per person. And then dinner doesn’t begin until 19:30 and it’s $45 euros per person. So if you’re enjoying the amenities at the “luxury” hotel (which was very outdated) you’re paying for and they aren’t serving during those times, your option is frozen pizza. Coming back from a hot day and need water? Oh walk back out in the heat and down two flights of stairs to get a bottle of water. Ridiculous in my opinion. Also, the room does not get cold with the “air conditioner”, and our “double bed” was two different mattresses pushed together which they tried to disguise by dressing it as a double bed. The mattresses were COMPLETELY DIFFERENT, and both equally as uncomfortable, so we noticed it right away. Seems like they’re cutting corners wherever they can and raking in money for their private beach. Everything is an inconvenience or extra charge. They made nothing easy or comfortable.