Alua Suites Las Rocas♡

Gutes Preis-Leistungs-Verhältnis, schöne Anlage, freundliches Personal

8.0

Die Lage war wirklich ein Traum! So schön ruhig mal Blick aufs Meer - wirklich super zum entspannen! Besonders der Adult only Pool war großartig.

− Die Luftfeuchtigkeit in den Zimmern war etwas unangenehm. Die Klimaanlage hat zwar funktioniert, aber das hat da auch nicht wirklich geholfen. Dadurch war gefühlt alles immer feucht (Kleidung, Bett, etc.). Vielleicht sollten die Klimaanlagen mal wieder erneuert werden.

Guest review

3.0

− Absolutely unacceptable experience for a 4-star hotel. We stayed for 9 nights and had no reliable hot water in our room for 7 of them. The Wi-Fi was also barely usable throughout our entire stay. Instead of fixing the hot water, we were sent from room to room just to take a shower, and on some days we couldn’t shower at all because those rooms were unavailable. We only managed to speak to the manager on our last day, despite later finding out that the manager had been at the hotel all along. The staff never informed us. Even then, the manager offered no real solution and essentially told us there was a problem and nothing could be done. The All Inclusive upgrade offered on the third day did not come close to compensating for this experience. The food was repetitive and mediocre, and it certainly does not compensate for spending 7 out of 9 nights without hot water in our own room. After all of this, the hotel still refused even a partial refund. For a 4-star hotel, this level of service, communication, and management is completely unacceptable. I would not recommend staying here. We are still extremely disappointed that, despite all these issues, the hotel has refused any partial refund or fair compensation. We hope the hotel will reconsider this and take proper responsibility for the serious disruption to our stay.

Guest review

1.0

− Over priced cruise ship vibe. Aircon barely worked. Cleaners did a poor job. Internet was barely working. Staff did an average job of fixing my concerns. Paid a premium for a poor experience

Poor

3.0

The room was clean and the bed was comfy

− The shower and taps had salt water - we found this very odd and made us not feel clean after a shower. The shower wasn’t hot either. The air con didn’t work, neither did the wifi. For the price we were paying, we were extremely disappointed so left early.

Guest review

4.0

− 酒店所有的水都是咸的，房间比较老旧，墙体脱皮，家具看着不干净，卫生间容易积水。