Suites Roc Portonova♡

Guest review

10.0

The apartment was clean and the staff were very helpful. There was ongoing renovation but the room we got was not renovated yet so it was outdated. Hopefully we can come back again once the renovation is complete because the apartment has a great location close to shops and the beach.

Guest review

2.0

Upon arrival we asked about the baggage storage as we arrived before check in time, they showed us to a storage room that was unlocked and was more like a staff room. Just to later see that others were having their goods stored in a locked room. After when was finally time for check in they let us know there is a safety deposit for the booking which was hidden in the policy. Just to find out that not only the room we were put in was a complete mess with lots of issues but also our view was the bins (trash cans) from the restaurant in front of the hotel. We couldn’t see the see, and everything the balcony smelled like barbecue from the restaurant we couldn’t dry our clothes there as it will make them smell, and the second night they put a group of loud boys that didn’t stop shouting until 4 in the morning in the apartment over us. Not what I paid for and I wouldn’t be coming back.

Guest review

4.0

The Roc Portonova Apartamentos are in a great location. Over looking Palma Nova boat club/Palma Nova bay. There is an outdoor and an indoor pool. The buildings works are still continuing in some of the apartments. Our room, large in size, a 2 bedroom apartment but it is very dated. This room provides a wonderful view of the bay, but you need to look past the very large rooftop first of all. The room had a horrible, spilt milk smell to it and the locks/security are insufficient. It is important to note, some of these apartments are residential/privately owned. We were not aware of this. On arrival, we were told we had to pay a refundable deposit, this was the first we had heard of this. There was no other communication re our stay - at all. No information on WIFI, Bar opening times, entertainment, house keeping - nothing. We were on a short break, house-keeping did not visit our apartment once in our 3 nights. The pillows provided were very high/hard. We enquired about moving room, we looked at another apartment, this too was an older style, looking out onto an abandoned building. On our last morning, we had breakfast at the bar/poop area. It was a lovely breakfast and included cooked breakfast/fruits/pastries/tea, coffee/juices. The beach is right on your doorstep, there are supermarkets, bars/restaurants all within walking distance. The apartment has cooking facilities, including a microwave, iron/board.

Guest review

4.0

Sadly not an impressive stay. Building was under construction but this caused lots of inconvenience for us and really put a downer on the holiday. Hotel was extremely dusty and corridors smelt really bad which was bad due to a member of the party being asthmatic. There was very loud construction work which started early most mornings and woke us up. There was also several days of our trip where we woke up to no water, not hot water and on some occasions while we were in apartment we had no power as power cut out. This was unacceptable and hotel did not seem too bothered.

An absolute nightmare avoid avoid avoid!

2.0

I must make everybody aware do not visit this hotel. There are enormous works including electricity being cut off no hot water. The pool is not usable dust and workmen everywhere the lifts didn’t work. Nobody manning the reception desk to deal with our problems. And when we rang, we just got a answerphone and then cut off absolutely appalling avoid avoid avoid. such danger I can’t upload as many photographs as I took, but it was terrible

decent apartment

8.0

Still awaiting the slight refund from the hotel - no breakfast on last day