Hotel Deloix Aqua Center♡

Great hotel

10.0

We really enjoyed our stay here, we were far enough away from the’strip’ but had the rock and roll bar down the rd, lovely clean hotel, food was lovely and no rushing around to get it, only problem for me as a vegetarian was that not everything is labelled, pool was clean, overall a lovely stay 😍

March visit

10.0

Stayed at the Deloix 20-27 March 26. Last visited in 2023. The hotel was spotless, room cleaned to a high standard everyday. Shampoo, shower gel and hand-wash (large dispensers), now installed in the bathroom. Food was excellent, with a wide variety of Spanish food. The choice of salad items was vast, alongside fish, cheeses and sweets. Majority of staff are very pleasant and helpful. The drinks were of good quality and reasonably priced.

Fantastic family getaway over Christmas

8.0

It was a fantastic stay. We loved the indoor pools. We there over Christmas and there were loads of entertainment All inclusive was great.. enjoyed the pins colada. Only thing missing was if they could prepare something in vegetarian option. Vegetarian options were limited and repetitive. But over all a relaxing and fun stay

No Access to Managers who communicate with customers

6.0

Hotel was very clean and spacious. Housekeeping staff were very helpful. Food was warm at best, and poor selection for Europeans. Got very ill one evening after my meal and when I reported this at reception I did not even get an apology. There was no English channells on TV and When maintenence was sent to see could he gt them up he said the Hotel will not pay for these channells. This is a bad reflection on the Hotel if they do not consider all there guests, not just Spanish. I would put this hotel down as a three star. Will not b3 visiting this Hotel again.

Don’t recommend for people with special dietary needs and non-Spanish speaking

4.0

We family of four (2 adults and 2 kids under 6 yrs) at Hotel Deloix on an all-inclusive basis and were very disappointed with the overall hospitality and service quality, especially considering this is advertised as a 4-star resort. Key Issues were 1. Dietary Requirements Ignored: Despite contacting the hotel two weeks before arrival and sending a reminder about our vegetarian dietary needs, we received no response. At time of check-in, they acknowledge receipt of my request while talking to them. And we were told to speak to buffet staff before meals, but they were unprepared and uninformed. There were no allergen or vegetarian labels on any dishes, and when we ask staff often didn’t know what was in the food. On one occasion, we were served rice with prawns and ham despite clearly requesting vegetarian meals. Ultimately, we had to eat outside, making the all-inclusive package a waste. 2. Snack Bar Confusion: The snack bar was our only reliable option, but even here, staff wasn’t clear about what was included in the all-inclusive plan. Random charges appeared on our bill without explanation. 3. Language Barrier: Very few staff were welcoming or willing to assist non-Spanish-speaking guests. Most seemed to avoid interaction, making us feel unwelcome. 4. Towel Deposit Issue: I was charged with €16 deposit for towels, which was supposed to be refunded upon refunded back to card. Instead, it was added to our bill with no clear explanation, and staff refused to discuss it. 5. Hotel Room Heater issue reported several times and checked by a technician but issue not fixed but we were not informed. Checked with reception on 4 to 5 times all been informed it is fine but they asked technician to come show operation of heater then only they agreed that there is an issue with heater and not working. At the end, after 14 hours since first reporting at night 10 pm they offered us another room. Kindly let us sleep in new room at night and move the luggage next day morning. But main issue is transparency among hotel staff with customer. Overall: The lack of communication, no attention customer dietary request and inconsistent service made this stay disappointing. For a 4-star hotel, we expected much better hospitality and organization. Unfortunately, we cannot recommend Hotel Deloix for international guests or those with dietary requirements.

Robbed

2.0

Terrible experience explained 20 euros went missing and the next day my tommy hilfger aftershave brand new, went missing when spoken to the staff at the front desk said had no proof , very rude aviod of all cost if you want all your belonging stole.