Iris Djerba Hotel & Thalasso

A quiet holiday

10.0

A truly wonderful hotel, and all the staff are very friendly; some of them are my friends and I know them personally.

Guest review

2.0

Ich empfehle das nicht weiter

I wouldn’t put the homeless in this hotel.

2.0

Review ZERO stars! I don’t even know where to start in writing this because this hotel is so bad in every single area. Please learn from our mistake and change your booking before coming here. You will not have a good time here. I so wish I listened to the bad reviews and changed my booking before coming here. To try and be brief I will summarise what it has been like in this nightmare hotel: Rooms: changed rooms 4 times so far. First room like a prison room only with 4 single beds in 1 room. Air con does not work properly anywhere, rooms never get cool. Electrics faulty everywhere, tv does not work, no mini fridge, no SAFE!!!, balcony overlooks ugly alleyway/road, balcony door is not lockable, water cuts out mid shower, bathroom light does not work, main light switch in one of ours rooms was hanging off and crackling. There is not a single nice room in the whole hotel, weve seen 4 different rooms. Towels do not get changed here. Pool: almost every tile around the pool is cracked, broken and dirty. Multiple children cut their feet. Drain around the pool completely broken leaving big gaps all around the pool everyday. Dangerous. On day 4 of holiday the pool water TURNED GREEN!!! It stayed like this for 2 days and multiple complaints to reception, lifeguard, manager. Dirty and dangerous. THEFT!: on day 6 of holiday, between 8pm and 11pm when we were eating dinner, someone went into our room and stole 2x pairs sunglasses, 3x packs cigerettes, 1x bottle Hugo boss aftershave, 2x pairs shorts, and a pair of NIKE air force 1 trainers (my only pair for holiday). Reception would not call police for over 6 hours. And only did call when our Tunisian friend from uk arrived and helped us. Reception was telling us for 6 hours that the police were coming, but they hadn’t even been called by hotel. Been reported to police now, but still not got stuff back. It is so unsafe here. Food: breakfast is terrible. Everything is sparse and stale. Egg/pancake cooking station is only Edible thing but it is filthy. There is not a single bowl or spoons in this hotel! Have to eat cereal either off a plate or out of a paper cup. Lunch and dinner is same everyday, no choice, fish is full of bones, chicken is literally just chicken bones - no meat. No fries. Just rice everyday. They have a pizza oven, but they ran out of cheese for 3 days, so making pizzas with no cheese. Drinks: drinks are never served in matching glasses. The hotel has about 15 mismatching glasses for the whole hotel, and all the glasses are tiny. Hot drinks are out of a coffee machine into a tiny paper cup. Soft drinks are served from a plastic 2l bottle like from a supermarket into tiny plastic cups. the only bar open is the bar in reception, so trek upstairs from pool to reception for a mouthful of drink because cups and glasses so small or non existent. Ran out of beer for 3 days so was serving out of beer cans and sharing between guests. Ran out of red wine for 2 days. Ran out of Rose wine for 2 days. No tonic on offer, guests buying their own tonic from shop and keeping behind bar for a gin and tonic. Spa/gym: spa pool has no water in it and is closed. Gym being used to hang washing on the broken equipment, asked to use but it is closed, electrics broken everywhere. Partner was pestered so much about a massage on first 2 days, he had one, turns out the masseurs (males and female) are prostitutes in this hotel- after 20 minutes massage, then they offered sex for 200 dinars. Same happened to another guest we spoke to. Staff: staff are not friendly here. Asking for even the most basic things like a drink at the bar, you are treated like an inconvenience. Animation team are all males and are like a gang of thugs in the hotel, very intimidating, someone in our group asked to turn the music down as it is on max volume and ear piercing - animation team squared up to her a female and told her to leave and never come back - it was so scary. Animation team don’t wear a uniform and has different members everyday, like a gang of kids roaming free thinking they own the hotel, and they are there to make themselves happy not for guests. All day, everyday there are people at reception screaming and shouting about something - and they are right! Manager sometimes comes but when I spoke to him he just walked off mid/conversation. There are multiple people in the hotel that push excursions on you daily, this is so annoying. They also try to rip you off. ‘Abdul’ tried to sell us excursion to crocodile farm for £50 per person (£200 in total). We did it ourselves by taxi, the whole day including travel and entry fee for 4 people was £33 for whole thing. Challenged Abdul on his pricing, but he back-tracked saying he meant £50 for whole trip. This was a lie, we have screenshot of the WhatsApp conversation. Everyone here just wants your money and to scam you. We are not stupid people except for staying here! Lift: broken the whole holiday Shisha lounge: closed whole holiday Pool bar: derelict - closed whole holiday WiFi: there is no wifi in the whole hotel, only if you stand directly next to the router in reception Beach bar: derelict - it is open but it is like a broken shed on the beach with a few broken parasols , and broken loungers, they also do not serve alcohol on the beach bar. Djerba beach is filled with sea weed in the water and in the sand - Djerba beach is not beautiful at all. and camels and horses walk up and down constantly and all their poop is everywhere including in the water floating - no one picks it up. And there are a lot of camels and horses here so you can imagine how much poop. Outside hotel: this hotel is in the “tourist zone”. This area is not like a tourist zone - it is like a war-zone. Every other building (and there aren’t many) is derelict, empty, decaying. Even cafes and restaurants look derelict, broken tables, chairs, signs. There is strong smell of sewage in the streets of Djerba everywhere. Stray dogs roam the streets. Horse and Camel poo everywhere. No promenade on/near the beach either, only a main dual carriage way further inland. There is no nice place to walk at day or night, no strip of restaurants or shops. Just sparse and run down and derelict everywhere. Overall: we wanted to change hotels within first 24 hours of this holiday, but our tour operator has also been completely unhelpful, not returning calls or emails. We also had friends driving down from Hammamet for a few days of our holiday to stay for 3 nights at this hotel. Whilst they were driving down is the night we were robbed. Our friend is also from Tunisia (Hammamet) so is Arabic/french speaking so wanted to come and help us especially translating to police and hotel after the robbery. Our friends go to Hammamet every year and they said they will never return to Djerba. This hotel has ruined their holiday too. They are returning to Hammamet today, and I plan to spend the rest of today finding flights home as we can’t be moved and I cannot stay another night here.

So bad

2.0

The worst experience in my life nothing was good . I’ll report you and I want my money back ASAP

Health hazard, and not fit for purpose

2.0

I booked what is advertised to be a 4 star holiday and this hotel was far from this standard. At no point during our weeks stay were the towels or bedding changed and we had to use the wet towels for a whole week. The bins were overflowing in our room and despite requesting clean towels multiple times a day this never occurred. I was promised WiFi in public areas, the WiFi was poor in reception and not available in any other public areas. Promotional material promised pool towels and a minibar and neither were available. The gym advertised is payable and not for free guest use. We were not provided with a room key and was told it was broken and we had to ask reception to allow us to enter our room each time we needed entry, this continued for 2 days and eventually rectified by directly talking to the manager. The pool area was filthy and not properly cleaned daily with discarded cigarette butts littering the floor around the sun beds and last night pizza boxes and empty glasses to greet us each morning. The plastic pool edges were broken and missing and were a hazard to prople using the pool area causing potential for great injury. Tiles around the pool were broken causing people to cut their feet. A child was rescued by a pool user as the lifeguard was looking on his phone and not doing his job, often not around the pool at all chatting to other staff. He is seated behind the sun loungers and does not have a clear view of the pool. There’s are missing drain covers at the base of the pool. There were no pool towels offered despite being advertised as available. Bath towels are grubby and stained. The food was appalling and did not look appealing to the eye and certainly did not cater for European tourists. The selection was very poor and extremely limited. There was one man cooking eggs at breakfast but often the queue was so long it was definitely not worth the wait. If you do not like eggs or bread then food is very limited. On the morning of 14th August, the supposedly boiled eggs were under cooked and runny, this could potentially be lethal and cause salmonella. There were cockroaches seen in the food area. Drinks were spilled on the tiled floor and not cleaned causing a slip hazard. The cutlery was dirty and not cleaned properly between guests. The bar at the private beach was not part of all inclusive so left us stranded at the pool and not able to enjoy all activities. The music around the pool was not only loud but other guests also used speakers causing double volume and was not pleasing to listen to, especially when trying to relax and switch off as you should be able to on your holidays! On more than one occasion there was loud shouting from unhappy guests around the reception areas that carried through the hotel disturbing sleep and loud banging on doors as there did not seem to be sound proofing. There was no hot water in the room for showering morning or evening. There was no toilet roll or hand towels in the public toilets at all during our stay. There was poor behaviour by other guests late into the evening and this did not seem to be rectified by security and Police were called on numerous occasions. Swimming times are restricted and can only use the pool between the hours of 10 and 6. The pool bar completely ran dry of all drinks and the staff advised we should go to the other side of the hotel for drinks with no effort to restock and sat doing nothing and chatting to his friend for the rest of the day. I asked him why he wasn’t going to refill the bar but he shrugged his shoulders and walked away. The room was not cleaned daily and beds left unmade with no fresh towels left. Staff were dismissive of our concerns and directed me to reception who did not deal with our complaints and did not speak English to a standard they could help us. I asked to speak to the manager many times though was never able / allowed to speak to anyone until I forced my way over to speak to him and feel he was dismissive of my complaints. The gym and indoor pool were closed and not accessable. On our penultimate day at the resort there was a physical fight between staff and possibly other guests with lots of vocal aggressiveness, shouting and physical punching. I am not in the habit of complaining and usually very laid back however this hotel is not fit for purpose and I feel extremely let down that love holidays are aware of its problems and previous complaints and still advertise it as 4 star.

A fuir!!!!

2.0

Une expérience atroce. Un hotel qui compte 4 étoiles, mais qui n'en a absolument pas l'etoffe. Je suis trsè déçue de cette expérience! C'est la première fois que je réserve un hôtel en passant par votre plateforme et ce sera certainement la dernière! J'ai tenté à mon arrivée de contacter vos services pour vous faire part de la situation malgré des difficultés à accéder à internet car manque de réseau, mais malheureusement le conseiller avec lequel j'ai échangé en ligne n'a pas su prendre en considération le problème. J'étais accompagnée de ma mère qui venait de se faire opérer du pied et je peux vous assurer que le manque d'hygiène sur place nous causaient des angoisses, de peur que sa plaie s'infecte à cause des draps sales qui sentaient la transpiration et le moisi! Sans compter les toilettes sales, les traces d'excréments sur les mur, les cafards de toutes tailles et toutes sortes, des vieux matelas avec un énorme creux au centre et des vieux coussins qui m'ont value un torticolis... Il a fallu que j'aille me faire masser pour essayer d'atténuer les douleurs... C'est la première fois de ma vie que je prends le temps de rédiger une réclamation car je n'ai jamais connu d'hôtel aussi catastrophique! J'ai réserver en all inclusive pour limiter mes dépenses à l'extérieur, et durant les 2 semaines, j'ai dû manger chaque jour dehors! Car on nous servait de la nourriture fade sans saveur, sans viande, nous avions le droit aux partis immangeable du poulet! C'est un scandale!