Riadh Palms Resort & Spa♡

Overall it was good

8.0

The view in my room was amazing and it’s near to the beach so like this

− There’s love of people and only few elevators, many times i wait more than 10min just to go up or down

This hotel had false advertising and was not as advertised. Did not receive what I paid for.

3.0

Location

− No air conditioning in rooms, eating area, hallways, elevators. Rooms were dirty and run down. Elevators were either broken or very slow. They were also extremely small with no air circulation. A coakroach was crawling around the food on the baffee. This hotel did not meet expectations.

Great hotel and location. Exceptional food and really helpful and nice staff.

9.0

The staff were very friendly and extremely helpful (especially Kemal Akrami on the reception desk). The food was exceptional and the choice unbelievable. The hotel was clean and centrally located. Beach and pool very clean and so many activities. I would definitely recommend this hotel for family holidays.

− Lifts a bit slow but understandable as so many people.

Awful do not go there

2.0

I rarely leave negative reviews, but after staying at Riadh Palm Hotel I feel it is important to warn other travellers. This hotel falls far below what I would expect from a property advertised as a 4 or 5-star hotel. The biggest issue throughout our stay was the attitude of many staff members. We repeatedly experienced rude and dismissive behaviour. On one occasion, bar staff handled ice for drinks with their bare hands and served drinks in dirty glasses, which raised serious hygiene concerns. After we confronted the staff for handling ice with their bare hands they went behind the bar and just poured the drink into another glass so that it looked like they did something. We once again confronted the staff member for this and they just started shouting at us calling us liars. The most distressing incident occurred when a shirt was stolen from a sunbed. Instead of dealing with the matter professionally, security initially suggested that another tourist had stolen it despite there being witnesses who disputed this. The witness stated that a staff member was walking around the pool with a black bin bag and putting items in it from around the pool. It took around two hours to resolve the issue, and eventually the shirt was found after an employee was reportedly dismissed. Despite the inconvenience and distress caused, we received no apology or compensation. I was offered 3 meetings with different managers where they all claimed that they do not understand why I am bothered as the shirt has now been found. I am bothered because a situation like this should never occur at a hotel and management should not hire untrustworthy staff that steal. I should be able to leave my shirt there all week and no one should touch it. Communication was also extremely difficult, with the head of security unable to speak English and another security employee refusing to assist after we asked them to take responsibility for resolving the issue. Soon after this I was speaking to another tourist and was told that money went missing from their room. Activities were equally disappointing. We paid for the hotel’s quad biking excursion, but no protective eyewear was provided because they had run out. Riding through sand without eye protection is a serious safety concern. We then waited around 45 minutes while staff inflated the tyres before the activity could even begin. Housekeeping was poor. Our room was not cleaned for three days until we specifically requested it. The bathroom contained mould, the shower head was broken and sprayed water throughout the room, and the Wi-Fi was virtually unusable unless you were sitting near reception, disconnecting after only a few seconds elsewhere. Even when we asked for our room to be cleaned the housekeeping team would not clean it they would just put new towels and toilet roll in. More over we were not even given the correct amount of towels. Cleanliness across the hotel was unacceptable. There was a constant sewage smell around the pool due to poor drainage. Food in the restaurant was frequently covered in flies, and staff often behaved as though providing drinks or cutlery was an inconvenience. We also encountered cockroaches in the spa changing area and in the luggage storage room, where they were crawling over luggage. We had to put something into our case as we was leaving and the cockroaches crawled into our case. So we are now bringing back Tunisian cockroaches to the UK. The all-inclusive package was extremely misleading. Drink options were very limited, alcoholic drinks were restricted to only basic options unless you paid extra, bottled water was refused. I went to the bar with a friend that I made at the hotel both if us asked for a bottle of water and the bar staff started arguing with us saying that we are in the same room and we do not need two bottles. It is water I should b of be refused water especially at a hotel where I paid for all inclusive. Drinks were served in tiny paper cups, and even ice was rationed. This did not feel like an all-inclusive experience. Some of the bar members were very tight on alcohol where they wouldn’t even give you a shot of alcohol in your drink. Which is unusual for an all inclusive as we all know that usually on an all inclusive they like to pour like crazy. When you asked for extra alcohol to be difficult they would purposely poor in an unbearable amount. The hotel had a club where you had to pay for drinks. We went there on our first night to watch the England match as it was on at 4am and all the all inclusive bars were shut. Even though we were paying for the drinks we were getting dirty glasses and the main man working at the bar was extremely rude and constantly had a very unapproachable face. On our departure day, we were told that we can shower in the spa facilities by the morning shift receptionist, which had always been the case no matter what country I have traveled to I was always given a room to shower in or would use the spa facilities. When it came to leaving, we went to the spa and asked the lady where the showers are. She then kept on saying “finished finished’. We were confused about this so we went to reception to question this. They then said you can’t shower in the spa for free you have to use the pool showers. Which is crazy as I am not comfortable with that. Even the tourist manager agreed with us, she said she was new and did not know that that was the case. She the. Called the general reception manager to come and speak to us. His name was Hussain, he was incredibly rude and had an awful attitude these are his exact words “ So what is your problem? You checked out and wanted to go for a swim and are now expecting a shower” we addressed his attitude to him straight away and he responded “Yes I know I do” he told the lady to carry on with us and just walked off. The tourist lady was extremely nice but said it’s not her decision and apologised she could not help. We then asked for some towels, which was also a problem. We had to speak to three different staff members to even get some towels. It’s like all the staff were shocked that we wanted a a shower. Check out is at 12pm and our flight was not until 11pm like if course we will go for a swim and want to shower. We are not gonna sit around waiting all day. Other issues included: * The lift did not work for our floor. * Emergency fire exits appeared poorly maintained. * Staff frequently gave conflicting information, suggesting a lack of training and communication. * Some male staff made members of our group feel uncomfortable due to inappropriate behaviour. Overall, this was one of the worst hotel experiences I have had. A hotel claiming to offer 4 or 5-star standards should provide clean facilities, professional customer service, basic hygiene, and competent management. Unfortunately, Riadh Palm Hotel failed on all of these fronts. I would not recommend staying here and certainly would not return.

Absolute disgrace. Filthy, dishonest, and utterly incompetent

2.0

⭐☆☆☆☆ Avoid this hotel at all costs. This was genuinely one of the worst holiday experiences I’ve ever had. From the moment we arrived, the staff were rude, dismissive, and acted as if guests were an inconvenience. Any issue we raised was either ignored or met with empty promises that nothing would be done. Customer service simply doesn’t exist here. The rooms are filthy, outdated, and in desperate need of renovation. The bathroom smelled like sewage throughout the stay, the air conditioning barely worked, and basic maintenance issues were completely ignored. The hotel looks nothing like the photos online. The food was absolutely dreadful. Every day was the same tasteless, lukewarm buffet with very little variety. Hygiene standards seemed questionable, and after a couple of meals we completely lost confidence in eating there. Even the drinks were poor quality. The entire hotel feels neglected. Dirty communal areas, broken facilities, overcrowded restaurants, and a general lack of cleanliness made it impossible to relax. The lifts constantly broke down, queues were ridiculous, and the atmosphere was chaotic from morning until night. The final day summed up the entire experience perfectly. Before checking out, we politely asked reception if there was somewhere we could shower before leaving, as this is a service many hotels provide. We were told by the receptionist that we could use the showers in the spa free of charge. However, when we went to the spa, we were suddenly told we couldn’t use those showers after all and that we would have to pay. After being sent back and forth, arguing and complaining because we had been given completely different information by hotel staff, we still got nowhere. Instead, we were told our only option was to shower by the pool, in full view of other guests. It was embarrassing, unprofessional, and completely unacceptable. To make matters worse, the manager, Hussain, came out to deal with the situation and his attitude was appalling. Rather than trying to resolve the issue or apologise for the hotel’s mistake, he was rude, dismissive, and spoke to us with complete disrespect. It was the worst customer service we experienced during our stay and left an awful final impression. This hotel advertises itself as a four-star resort, but it barely deserves one. There are far better places to stay in Sousse for the same money. I wouldn’t return even if the stay was free, and I certainly wouldn’t recommend anyone else waste their hard-earned money here. Do yourself a favour and book somewhere else. You’ll thank yourself later.

Good hotel on the beach

8.0

Great 3.5 star hotel.4th floor room with good view of pool and sea .Air con iffy but ok ,Clean room with working fridge !! Food ,plentiful,but bit of a rugby scrum at supper. Pool large and warm,very clean,plenty of sun beds.Drinks service on the whole superb. Food from 10 am round beach ,varied and good. If you find the outside restaurant on the left ,quiet and very good for lunch Beach cleanish, plenty of beds if you get there before 9