JW Marriott Cannes♡

Guest review

7.0

I would like to express my sincere appreciation to the wonderful hotel staff. A special thank you goes to the grey-haired lady whom I believe is the breakfast supervisor. She was exceptionally kind, professional, attentive, and made every morning a pleasure. I would also like to thank Barbara from the Concierge team for her outstanding assistance, warmth, and professionalism. They both truly made a positive difference to our stay.

− The stay was overall acceptable, but there are a few areas that need improvement. The rooms have a significant humidity problem, which causes an unpleasant musty smell and affects the overall comfort of the stay. In addition, the breakfast was very limited, with a poor selection of food and little variety. I hope the management addresses these issues, as the hotel has the potential to offer a much better guest experience.

Outstanding service by Mickael at Scalini

10.0

I would like to give a shout out to Mickael who was our server at Scalini, the main restaurant at the JW Marriott Cannes. I am a physician from Colorado, US and he treated my 14 yo Daughyer and I like we were celebrities and like we were his only patrons. Every detail was attended to impeccably. The food was superb and the service was outstanding. We are making reservations for more meals here! I can offer my highest commendations for the Scalini restaurant and for Mickeael as a server!

Great staffs and property

10.0

Great Hotel and great staff Shout out to Julia Rotario at the front desk for making us feel welcome and Marie Jianne Great location--easy access to all

Nice staff but not informed about closed beach and pool.

2.0

I recently stayed at JW Marriott Cannes and would like to express my disappointment regarding my experience. Before my stay, I had read many positive reviews praising your staff, and I would like to confirm that this was indeed my experience as well. The team was friendly, professional, and helpful throughout my visit. However, I specifically chose JW Marriott Cannes for what was intended to be a romantic weekend, largely because of the hotel’s pool facilities and direct access to the beach and beach bar. Upon arrival, I was informed that both the pool and the beach facilities were unavailable due to the Cannes Lions Festival. This came as a complete surprise and was extremely disappointing. Had I been informed of these closures prior to my arrival or at the time of booking, I would certainly have selected another hotel. Given that I was paying approximately €1,000 per night, I believe it is reasonable to expect that major facility closures are clearly communicated to guests in advance. Also, it was like a construction site! To make matters worse, as a Marriott Bonvoy Gold Elite member, I had hoped that some effort would be made to enhance our stay despite the unavailable facilities. I could see room availability on the website, yet no room upgrade was offered. While the staff were excellent, the overall experience fell far short of expectations due to the lack of transparency regarding the facility closures and the absence of any meaningful recognition of my loyalty status. Unfortunately, this experience has significantly impacted my perception of the property, and I do not see myself returning in the future. I would like to know why these closures were not CLEARLY communicated in advance and what steps you feel are appropriate to address the disappointment caused.