Basma Hotel Aswan♡

Best views in the whole of Aswan

10.0

Absolutely superb location, views cannot be beaten anywhere in Aswan. Up on a hill so far enough from the noise of Aswan but close enough to walk everywhere. Great staff and food. So peaceful and chilled with jaw dropping views! Book a Nile view room - you won’t be disappointed

Terrible

2.0

出了重大车祸无法前往，提前三天跟酒店联系，酒店方蛮横无理，不给取消强行按原价扣费 Due to a major car accident, I was unable to arrive. I contacted the hotel three days in advance, but the hotel was extremely rude and unreasonable. They refused to cancel and insisted on charging the original price.

Excellent stay – highly recommended

10.0

! I had a wonderful stay at this hotel and would definitely come back again. From the moment I arrived, the staff were incredibly welcoming, professional, and always ready to help with a smile. Check-in was smooth and fast. The room was very clean, comfortable, and well maintained, with all the amenities I needed. The bed was extremely comfortable, and I slept very well. Housekeeping did a great job Special thanks for Ms. Amira at the front office she is very helpful and had a great smile and hospitality

gooood one ！

10.0

We were from Luxor to Aswan at night. Because we were afraid of insecurity, we called the front desk. It was felotabeer who answered the phone. He quickly understood the situation and confirmed our situation all the way. Finally, when we arrived at the hotel, he also confirmed our situation again and again. During the day, when we went out, someone came to make the bed for us. When we came back at night, nothing was lost. Usually, there were security guards who came to the hotel to confirm their identity. In general, their service was really good, and the safety was completely good. The internal and external environment of the hotel is very good, and it is especially suitable for rest by the Nile. The location is good and convenient.The room is relatively old, but the basic functions are all good!

Bad experience

4.0

The rooms are good, but all the staff are harsh and unfriendly. The restaurant is unclean and there are cats around. The staff never smile. I booked breakfast and dinner for seven nights throughout my stay, and it was the same food with absolutely no change. The portions were insufficient, and the egg cooker at breakfast was irritable, didn't look at anyone, and didn't attend to my requests. The air conditioning didn't work in the rooms or the restaurant, and it was very hot with no ventilation. Overall, it was a bad experience, and I won't repeat it. I will advise all my friends not to go to that place.

Amazing staff, view & value for money!

10.0

The first thing I'd like to highlight at Basma Hotel was the staff. They were truly exceptional, starting from the reception team (especially Mariam) over the guest relations team led by Reham and the kitchen staff led by Sayed. Before our stay, I requested a quiet room as high up as possible with a soft bed, and they went above and beyond: They even added a super-soft mattress topper to make the bed extra comfortable and cosy. Whenever I had an issue or concern, the team responded right away and genuinely did their very best to help. The wifi was also the best I'd had during all my stays in Egypt. We were placed on the highest floor possible, with an incredible view over the Nile and the pool. Waking up to that view felt magical. Everyone was genuinely friendly, warm, and welcoming to the point where I actually made friends during our stay. A truly special experience! Some suggestions for improvement The shower and bathtub looked a bit worn, and the water pressure could have been stronger. It was also somewhat tricky to get the water to the right temperature. Unfortunately, there is some construction going on just outside the Hotel and the pool area at the moment, which makes fully relaxing by the pool a bit challenging. The breakfast buffet could also be improved for guests who are lactose intolerant or vegan: There were very limited options and no milk alternatives, which I would expect from a 4-star hotel, even in Egypt. That said, aside from these points, everything else was amazing and the overall experience was still extremely positive.