Hotel Secreto♡

Peaceful relaxing solid hotel

10.0

This is a solid, low key, 4 star. It is on a small beautiful beach - albeit on the exposed side of the coast - so you cannot swim . The main beach which is a wide expanse of white sand and calm water is a few minutes away.. The hotel also has a decent pool. Service was unobtrusive and friendly. They provided fresh milk every day to use with Nespresso machine in room. Rooms are large - we were on the 3rd floor - with great balcony and views directly over the sea. While large, the room is a little stark and storage isn’t great. Decent bathroom- not great water pressure in shower- but that seems common in all hotels in Isla Mujeres. Literally 2 minute walk to a great selection of restaurants.

Awesome smaller property

10.0

Our third stay….we really enjoy this place! Staff is professional and friendly! The room we occupied was due for a new AC unit. Front desk staff notified us, the job was done in record time (2+ hours). Perfectly done, room cleaned and unit worked nicely. Not advertised but consider a massage with Maria! The lower level has a sweet spa. The crowning area is the rooftop bar area! Times vary seasonally but generally open most days, weather permitting. During winter months there may be live music Friday, Saturday and Sunday. New for us, a nice lite bite menu. Perfect way for after dinner beverages or night caps. Views are fabulous especially during a full moon!

A Secret worth Sharing

10.0

Two blocks from every assumed want is a beautiful relax and private beach. The rooftop bar pairs sounds of the sea beneath with understated live trios at sunset. Cocktails are above and beyond, as is the staff. Truly, stay here and walk everywhere you want to experience. I promise you, this is where you want to lay your head.

Private and quiet, yet only a block away from everything

10.0

We loved staying here. There are only 20 rooms (get one with a view). The hotel was fully booked, yet we felt like we had the place to ourselves. Wonderful, huge pool (but wish it was heated; tolerable now but not sure how it'll be by January). Picturesque beach in front of hotel, but cannot go in water here. The whole island really only has 2 usable beaches (Playa Norta and Playa Centro) as the island is surrounded by rock and coral. We could walk to Playa Norta, less than a block away. Only 2-3 blocks to Hidalgo Avenue where there is everything. Special mention to Eunice and Eileen, who were extra kind to us, though whole staff was wonderful. Marie in spa gives incredible massages (and I am picky). Loved the rooftop bar every late afternoon. The hotel is spotless and up to date. Also very quiet and felt secluded, despite everything being easily in walkable distance. We met others there who were on their 8th and 12th trip to this hotel. We will return!

Quiet lovely hotel with fabulous staff

10.0

Beautiful hotel tucked away on the north coast of the island. Near restaurants and cafes and Playa Norte but has its own lovely pool and little beach. Roof top bar is fabulous for sun downers and the staff are fantastic.

BEWARE booking with this hotel - you may not get the view, balcony or large room that you booked!

4.0

This hotel may not provide the room you select on Expedia or Booking.com. Hotel Secreto lists only three “Junior Suite” options, all advertised with a balcony, ocean and pool views, and 41 m² of space. After you book one of these, the hotel silently switches you to an unlisted Standard Room at a lower price—without informing you. This is what happened to us. The Standard Room has no balcony, no view, and is extremely small, and it is not listed as a bookable option on Expedia & Booking.com. The hotel switches you to this room then claims you only paid for a Standard Room, relying on guests not remembering the room they selected. When you check your Expedia or Booking.com reservation afterward, the room type, size, and details are missing—yet the listing still shows “balcony” under “Facilities,” which the hotel says this refers to a balcony somewhere on the property, not in your room. This “switcheroo” is misleading and dishonest. The hotel admitted: - Standard Rooms cannot be booked on Booking.com or Expedia - Guests must contact them directly to book that room type. - Many guests complain after arriving to find no balcony or view and a tiny room. - They blame Expedia & Booking.com for the issue (but they have the control to list the Standard Room as an option on these sites. They are just dishonest and it is a way to reel people in by promising a view, a balcony and a larger room then not delivering).