Is Fairmont Mayakoba Riviera Maya - All Inclusive really a five-star hotel?

Yes. Its own classification data carries five stars; that rating, not a style label, is what puts a property in this collection.

Fairmont Mayakoba Riviera Maya - All Inclusive

★★★★★ Ctra. Fed. Cancun - Playa del Carmen KM 298 Solidaridad, Playa del Carmen, MX

8.7 guest rating· 157 reviews

The five stars

Fairmont Mayakoba Riviera Maya - All Inclusive holds a five-star rating in its official classification, the requirement for every property in the Hotels of Earth collection.

The service side of those stars shows in its listing: Fitness facilities, Fitness center, Swimming pool, Room service and Terrace.

Guests score it 8.7/10 across 157 reviews.

About this hotel

Luxurious 5-Star Accommodation with Private Terraces

Experience the ultimate in luxury at Fairmont Mayakoba Riviera Maya - All Inclusive. Indulge in spacious guest rooms with modern amenities including flat-screen TVs and private terraces overlooking the serene lake.

Exquisite Dining Options and Outdoor Activities

Savor a delicious buffet breakfast and tantalizing Asian cuisine with vegetarian and vegan options at the on-site restaurant. Take a dip in the outdoor pool or explore water sports and cycling activities, all conveniently available at the resort.

Multilingual Staff and Exceptional Service

Feel at ease with our friendly staff fluent in German, English, and Spanish, ready to assist you with any needs or recommendations for exploring the area. Enjoy a seamless experience from check-in to check-out at Fairmont Mayakoba Riviera Maya.

Book now for an unforgettable stay at Fairmont Mayakoba Riviera Maya - All Inclusive!

Rooms & rates

Pick your dates. Prices are live, not cached.

Beach Area Casita Suite, 1 King Bed, Private Pool, Canal View, 1 king bed

Sleeps 4 · 103 m² · King bed, Sofa bed

Desk
Bathrobe
Private bathroom
Separate bathtub and shower
Coffee/tea maker

1 King Bed and 1 Double Sofa Bed1108-sq-foot room, furnished balcony with canal views Layout - Bedroom and sitting areaRelax - Private poolInternet - Free WiFi Entertainment - LED television with premium channels and pay moviesFood & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled waterSleep - Select Comfort bed, premium bedding, blackout drapes/curtains, and bed sheets Bathroom - Separate bathtub and shower, bathrobes, and designer toiletriesPractical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on requestComfort - Climate-controlled air conditioning and daily housekeepingNon-Smoking

Bambu Suite, 1 King Bed, Private Pool, View

Sleeps 4 · 172 m² · King bed

Desk
Bathrobe
Private bathroom
Separate bathtub and shower
Coffee/tea maker

1 King Bed1851-sq-foot room, furnished balcony with canal views Layout - Bedroom and sitting areaRelax - Private poolInternet - Free WiFi Entertainment - LED television with premium channels and pay moviesFood & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and 24-hour room serviceSleep - Select Comfort bed, premium bedding, blackout drapes/curtains, and bed sheets Bathroom - Separate bathtub and shower, bathrobes, and designer toiletriesPractical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on requestComfort - Climate-controlled air conditioning and daily housekeepingNon-Smoking

Premium Suite, 1 King Bed, Non Smoking, Beachfront

Sleeps 3 · 100 m² · King bed

Desk
Private bathroom
Separate bathtub and shower
Coffee/tea maker
Free WiFi

1 King Bed1075-sq-foot room, furnished balcony with ocean views Layout - Separate sitting areaRelax - Private poolInternet - Free WiFi Entertainment - LED television with premium channels and pay moviesFood & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled waterSleep - Select Comfort bed, premium bedding, blackout drapes/curtains, and bed sheets Bathroom - Separate bathtub and shower, designer toiletries, and a hair dryerPractical - Laptop-compatible safe, free newspaper, and iron/ironing board; cribs (free) available on requestComfort - Climate-controlled air conditioning and daily housekeepingNon-Smoking

Casita Deluxe King Room with One King Bed (Non Smoking)

Sleeps 3 · 43 m² · Extra-large double bed (Super-king size)

Desk
Air conditioning
Single-room air conditioning for guest accommodation
Bathrobe
Private bathroom

The spacious double room features air conditioning, a private entrance, a terrace with garden views as well as a private bathroom boasting a bath. The unit has 1 bed.

Fairmont Queen Room with Two Queen Beds (Non Smoking)

Sleeps 4 · 41 m² · 2× Queen bed

Desk
Air conditioning
Single-room air conditioning for guest accommodation
Bathrobe
Private bathroom

The spacious double room features air conditioning, a private entrance, a terrace with garden views as well as a private bathroom boasting a bath. The unit has 2 beds.

Casita Signature, Suite, 1 King Bed with Sofa bed, Non Smoking, Canal View

Sleeps 4 · 85 m² · King bed, Sofa bed

Desk
Bathrobe
Private bathroom
Separate bathtub and shower
Coffee/tea maker

1 King Bed and 1 Double Sofa Bed925.2-sq-foot room, furnished balcony with canal views Layout - Bedroom and sitting areaInternet - Free WiFi Entertainment - LED television with premium channels and pay moviesFood & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled waterSleep - Select Comfort bed, premium bedding, blackout drapes/curtains, and bed sheets Bathroom - Separate bathtub and shower, bathrobes, and designer toiletriesPractical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on requestComfort - Climate-controlled air conditioning and daily housekeepingNon-Smoking

Signature King Room with One King Bed (Non Smoking)

Sleeps 2 · 43 m² · Extra-large double bed (Super-king size)

Desk
Air conditioning
Single-room air conditioning for guest accommodation
Bathrobe
Private bathroom

The spacious double room features air conditioning, a private entrance, a terrace with lake views as well as a private bathroom boasting a bath. The unit has 1 bed.

Signature Queen Room with Two Queen Beds (Non Smoking)

Sleeps 4 · 45 m² · 2× Queen bed

Desk
Air conditioning
Single-room air conditioning for guest accommodation
Bathrobe
Private bathroom

The spacious double room provides air conditioning, a private entrance, a terrace with lake views as well as a private bathroom featuring a bath. The unit offers 2 beds.

Beachfront Casita, 2 Queen Beds, Private Stairway to Beach, Butler Service

Sleeps 4 · 2× Queen Bed

Desk
Separate bathtub and shower
Coffee/tea maker
Free WiFi
TV

2 Queen BedsFeatures a private furnished balcony Internet - Free WiFi Entertainment - LED television with premium channels and pay moviesFood & Drink - Coffee/tea maker, 24-hour room service, and free bottled waterSleep - Select Comfort bed, premium bedding, blackout drapes/curtains, and bed sheets Bathroom - Separate bathtub and shower, designer toiletries, and a hair dryerPractical - Laptop-compatible safe, free newspaper, and iron/ironing board; cribs (free) available on requestComfort - Climate-controlled air conditioning and daily housekeepingNeed to Know - No rollaway/extra beds availableNon-Smoking

Beach Area Casita King Room with One King Bed (Non Smoking)

Sleeps 2 · 45 m² · Extra-large double bed (Super-king size)

Desk
Air conditioning
Single-room air conditioning for guest accommodation
Bathrobe
Private bathroom

The spacious double room offers air conditioning, a private entrance, a terrace with lake views as well as a private bathroom featuring a bath. The unit offers 1 bed.

Amenities

Free WiFi
Outdoor pool
Pool bar
Pool with view
Swimming pool
Fitness/spa locker rooms
Spa/wellness center
Spa/wellness center services
Sauna
Fitness classes
Fitness facilities
Free Parking
Accessible parking
Valet parking

Show all 135 amenities

Breakfast takeaway containers
Restaurant
Bar
Barber/beauty shop
Screens / Barriers between staff and guests for safety
Snack bar
Air conditioning
Pets allowed
Pet basket
Pet bowls
Beach
Beachfront
Sun loungers or beach chairs
Golf course
24-hour front desk
Tour desk
Business center
Mobile app for room service
Room service
24-hour security
Non-smoking rooms
Non-smoking throughout
Family rooms
Airport shuttle (additional charge)
Access to health care professionals
Aerobics
Allergy-free room
Archery
ATM/cash machine on site
Baby safety gates
Babysitting/child services
Beauty Services
Bike tours
Board games/puzzles
Canoeing
Car hire
Cashless payment available
CCTV in common areas
CCTV outside property
Chapel/shrine
Children's playground
Cleaning standards that are effective against Coronavirus
Coffee Shop on site
Concierge service
Contactless check-in/check-out
Cooking class
Currency exchange
Cycling
Daily housekeeping
Delivered food - securely covered
Designated smoking area
Diving
Dry cleaning
Electric vehicle charging station
Express check-in/check-out
Face masks for guests available
Facilities for disabled guests
Fax/photocopying
Fire extinguishers
First aid kit available
Food delivered to guest room
Fruits
Games room
Garden
Guest room sealed after cleaning
Guest rooms disinfected between stays
Guests can opt-out any cleaning services during stay
Hair Salon Services
Hand sanitizer in guest room and key areas
Hiking
Indoor play area
Invoice provided
Ironing service
Key access
Key card access
Kid meals
Kids' club
Kids' outdoor play equipment
Laundry
Laundry washed per local authority guidelines
Lift / Elevator
Luggage storage
Manicure
Massage services
Meeting/banquet facilities
Minimarket on site
Outdoor furniture
Pedicure
Physical distancing in dining areas
Physical distancing rules followed
Private check-in/check-out
Process in place to check health of guests
Property cleaned by professional cleaning companies
Safety deposit box
Sanitized tableware & silverware
Security alarm
Shared lounge/TV area
Shared stationery like menus, pens are removed
Shuttle service (additional charge)
Smoke alarms
Snorkelling
Solarium
Special diet menus - on request
Squash
Staff adhere to local safety protocols
Steam room
Strollers
Sun terrace
Sun umbrellas
Tennis court
Tennis equipment
Terrace
Thermometers for guests provided by property
Tour/class on local culture
Vending machine - drinks
Walking tours
Water slide
Water sport facilities on site
Windsurfing
Wine/champagne
Yoga classes

Location

Ctra. Fed. Cancun - Playa del Carmen KM 298 Solidaridad, Playa del Carmen, MX

Check-in: from 03:00 PM to 12:00 AM
Check-out: until 12:00 PM

What guests say8.7157 reviews

+ Property located in a beautiful part of Mexico+ General positive comment: 'Bueno'− Room phones didn’t work for room service− Staff misrepresented package/all-inclusive status and prevented access to promised services− Promises/available services were not as advertised

Cleanliness9.7

Service7.0

Location10.0

Room Quality9.6

Amenities9.5

Value for Money7.0

The phones don’t work for room service. For $3200 for 2 nights, I’d rather stay at the rosewood an have a better experie
3.0
Property is located in a beautiful part of Mexico
− The staff deliberately told me my package wasn’t all inclusive and at the end of the stay confirmed it was. This way they prevented me from spending more (or maybe that’s their strategy)
Vas · US · 2026-02-09

Desilucion
5.0
Bueno
− El servicio no había nada disponible de lo que nos prometieron
Fernando · MX · 2026-01-19

Guest review
10.0
Tout, le ressort est exceptionnel… le lagon , les espaces , les restaurants , la qualité du all in , Les illuminations… on a ou occuper notre chambre à 14h …
− Le resort fee qui vient se rajouter au prix déjà élevé
Pierre · BE · 2025-11-16

Guest review
10.0
This a truly beautiful resort with beautiful rooms, incredible staff with amenities that are fitting with the expectations.
Jeremy · 2025-10-04

Guest review
10.0
Fantastic - will be going back!
Delaney · 2025-10-02

Guest review
4.0
Service: A) Spent 20 mins trying to contact someone to order room service for breakfast at 8:15 am and could not get a hold of anyone. Did not receive a call back. B) Multiple requests on restaurants went unanswered: example, additional coffee or water. C) Drink services by the pool are subpar. Started ordering two drinks at a time since I was not sure how long it will take them to come back. Drink service by the beach was nonexistent for three out of the four days we were there: One waiter every 2 or 3 hours. Property A) Main pool complex and 3-4 restaurants closed for renovations. While I understand this is low season and why they are close for renovations I think this information should be clearly communicated while booking rather than after arrival to the hotel. One of the days could not sit by the pool since all the spots were taken (main pool was closed) -Wi-Fi is spotty at best in our rooms -AC in the rooms is not working properly. The best explanation I got is that there is a sensor that if it does not detect activity for a set number of hours it will turn the AC off until it reaches a set temperature. We set the AC to 68 and work fine during the day (as long as there was movement in the room?), at night it will get to 71 or 72 before it started working again. Positive: -Installations are well kept -Food is great, especially at Tauro and Gaia -Service on some areas of the hotel are excellent (what you would expect): Cafe maya, Gaia and Tauro for example
Paola · 2025-09-13

Hotels of Earth · questions

Is Fairmont Mayakoba Riviera Maya - All Inclusive really a five-star hotel?: Yes. Its own classification data carries five stars; that rating, not a style label, is what puts a property in this collection.

Good to know

Please note that an additional fee of USD $30 per person per night is charged separately. WiFi is included once resort fee is paid. Offers cannot be combined with other promotions, spa discounts or special rates, and do not apply to group bookings, special events or tournaments.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

A deposit may be required at the property.

›Parking

Free private parking is possible on site (reservation is not needed).

›Internet

WiFi is available in all areas and is free of charge.

›Children and extra bed policy

Children of any age are allowed.

You haven't added any cots.

You haven't added any extra beds.

›Pets

Pets are allowed. Charges may be applicable.

Fairmont Mayakoba Riviera Maya - All Inclusive♡