Radisson Blu Hotel, Lucerne♡

Good all rounder

10.0

On arriving at my room, I was slightly amazed at its location - It overlooked a huge area of train sidings / So, having requested a quiet room, I thought it wouldn't be. It turned out to be not too bad. -In the evenings/ nights, there was occasional rumbling noise, like that of a generator - I don't know if this was a train locomotive or maybe even a tourist boat, testing things - there were several parked on the lake out the front. So the room overlooked, primarily, across the train tracks, and about 40% of it looked at the lake (double aspect/ the corner of the building). I was on floor 5, and above, on floors 6 and 7 are private residences (not the Radisson hotel) - There was occasional minor noise, but nothing too awful. Anyway, this all grew on me, as it wasn't too bad, noise wise ..and the room was huge and well appointed (though the bed was a little firm for my liking). The staff love to say how the building is noise insulated, as there is double glazing, but, as everyone knows, not all noise and rumblings can be kept out. The staff here are very nice and helpful, and not in a phony way (sometimes indicative of hotel chains), but in a genuine way. - Full marks to them. The food was very good. I'd certainly consider returning to this hotel, if I come to Luzern again.

Exceptional Service in a Difficult Situation.

10.0

My wife, our little dog Sky, and I had just arrived in Lucerne after a long journey from Singapore, looking forward to settling in at the Radisson Blu. Unfortunately, when we reached the hotel, the front desk was unable to locate our booking. It appeared that although we had confirmed our reservation through Agoda, the booking details had never been transmitted to the hotel. What followed was about 1.5 hours of uncertainty as I tried to contact Agoda through their call line, live chat, and WhatsApp. During that time, my wife and I were understandably worried that we might not have accommodation for the night. However, what could have been a very stressful experience turned into a memorable one because of the exceptional hospitality from the front desk team. I would like to sincerely thank David, Merce, and Kris. They were incredibly patient, proactive, and genuinely caring throughout the entire situation. While we were trying to resolve the issue with Agoda, they offered us drinks and sweets, and continuously reassured us while presenting different options on how the situation could be handled. At one point, it honestly felt like they were more concerned about our well-being than we were ourselves. Their kindness and professionalism transformed what started as a frustrating situation into an experience that reminded us what true hospitality looks like. Thanks to them, everything was eventually sorted out, and we could finally relax and enjoy our stay in beautiful Lucerne. I am truly grateful to David, Merce, and Kris for their outstanding service. Because of them, I would wholeheartedly recommend the Radisson Blu in Lucerne to anyone visiting the city, and I will certainly be returning on my next trip.

Not Pleasant Stay

6.0

We had a three nights stay. We asked for an extra blanket the first night. The person who answered the phone said they didn't extra blanket, then he said he had a child one. After a few conversations, he agreed to bring one blanket but he never did. All towels are thin and old. they did not give a facial towels. It wasn't a pleasant stay.

Pretty good

10.0

My only feedback was having smokers and their rubbish right at your front door was very unpleasant, they should at least move 5-10 metres away from the entrance

Switzerland stays

10.0

Excellent location, good atmosphere, near to the train station and city center.. entrance is also superb with a nice bar... little issue is that they do not have room service staff most of the time...although there is no such big issue as the reception will take care of that...

Viking Rhine cruise Post-Extension

10.0

The hotel is conveniently located in the city of Lucerne. The staff is customer friendly and very helpful. The Luce Restaurant offers an amazing breakfast buffet. We enjoyed our stay.